Shiny Carpet Cleaning

Pet stains are completely removed and looks like new carpet now.
Sep 19th, 2021

Prince did an amazing and SPEEDY job on our carpets. He communicated his arrival time when he was en-route and was very considerate while in our home. 100% would use the service again. Thanks Prince!!
Aug 31st, 2021

Awesome customer service and awesome job on the carpets. Tech showed up on time and was very professional. Very reasonable and fair pricing as well. Been using Shiny now for several years. Highly recommended.
Aug 12th, 2021

Prince and Morys were very professional and did a great job !
Aug 3rd, 2021

First time hiring this company to clean our condo carpet. We've had another company clean our carpet over the years but our schedules didn't work. Hired Shiny Carpet for the first time after seeing a lot of 5 Star reviews. We paid for a special on the website which included 3 areas and a free hallway steam cleaning. In addition, added pet urine extraction on 4 areas and odor control services. Total cost was not low by any means. But we had agreed because we understood that urine couldn't be removed easily by just steam cleaning. We do not wear shoes in the house at all but our dog who recently passed had bladder cancer and had accidents towards the end of his time so we used our Hoover Steam Carpet Cleaner to clean up the mess as much as possible right away. Our Experience with Shiny Carpet Easy scheduling, very communicative with email, about the arrival time of the technician, received timely calls and texts before arrival, and the technician(s) arrived on time. Communication was abundant. That system seems to be on point. FIRST TIME CLEANING Our first technician was nice and pleasant. However, we did not feel like our carpet looked very clean after the job. Because we could still smell the urine (which was more apparent when it was treated), could see some stains here and there, and the carpet was very wet. We didn't expect our carpet to look brand new of course. But we didn't feel like our technician did his best to address our concerns. Side note- We have a berber carpet and our previous cleaning company had educated us on the fact that berbers advantage is that it cleans up easily but the carpet does get dirty looking relatively quickly too. All we heard from our first tech were , the small stains couldn't be removed because it had pretty much dyed the carpet, the urine smell would dissipate in a few hours and the carpet should dry in 8 hours. We had our dehumidifier on, multiple fans running and ran the air conditioner to try to circulate our place. For over 24 hours. The next morning, the carpets were generally still lightly wet to touch, the urine smell was actually worse, but the carpet did not look clean and there were stains around the extraction areas. SECOND TIME CLEANING We called Shiny Carpet the very next morning, spoke with Shelly first and she put us in touch with Sergio. Sergio scheduled the second cleaning for that very afternoon (which we had wanted because all of our furniture had been pushed into the kitchen and we couldn't do much until our carpets were clean). It was inconvenient that the job wasn't done right the first time as our plans to clean and put furnitures back did not happen. Chris and Morys came out to our place, saw the results, spoke with the office, and confirmed that they would redo the job that we had paid for. Chris and Morys were really nice guys. They listened attentively, apologized for the quality of the initial work, took their time with the extraction and cleaning. We understand that this is a labor intensive job with no guarantees that our carpet would look brand new. We were realistic in our expectations too. All we had wanted was what we paid for and didn't feel like we had the results the first time around. 24 hours later, the urine smell is gone, our carpet generally looks much cleaner, some of the stains did come out, but the two extraction areas ha d a "ring" of darkness compared to the other areas. Chris told us as berber dries , deep rooted stains can come up to the surface. So we took our Hoover Steam Cleaner and went over couple of those areas ourselves and it looks clean now. So not upset at all about that. Again, we were told, we understood, and it was addressed. The next time we schedule our cleaning, we'd probably ask for either of the two technicians that came out the second time. We would have given 1 STAR for the business if Sergio didn't handle our call with care and speed, if Chris and Morys didn't work hard to finish their jobs right. These three deserve 5 stars. Services: Carpet cleaning, Deep clean, Pet stain and odour removal
Aug 11th, 2021