Family Dollar

Michelle Rose _{on Google}

Jan 28th, 2024

First off, this 1 star review should be zero. It is not directed at the staff at this location. It is directed toward their district manager and leadership in northern VA.
I visited this store at 4:10 on Wednesday, 1/17. It was soon apparent that their heat was off. I asked when it would be worked on (it was so cold my hands and nose were turning blue during the short time I was there). I was told that home office controls when the heat is turned on. Headquarters is in the same state. They have been in single digit temps inside that building. It is colder than the outside.
I tried reaching out to the number the employees gave me. It is the same number they use for issues. I was on hold for 23.48 minutes. Then, I was told by someone I couldn't understand there was nothing she could do about it. She just gave me another number and passed on the problem for someone else.
Is this what we have to expect from Family Dollar and more importantly, Dollar Tree Inc?
Take care of your employees. They keep the store clean and they're always friendly. They deserve better.

Cort _{on Google}

Nov 1st, 2023

Very clean store and Kelly was so nice. As a manager, Kelly has really stepped up and made that store look better than a lot of the other Family Dollars. I really hope she continues the hard work. It really shows. I believe it is really great to push your cart up and down a clear aisle. It's amazing really. Keep up the fantastic work!

kelly donald _{on Google}

Aug 27th, 2023

Clean store nice employees