O'Charley's Restaurant & Bar

Service was absolutely horrible. The waitress got mad because we asked for a different drink because the tea was not to our liking. Before leaving the table, she threw new straws at us. Upon her return, she placed my drink far away from me on purpose. The next thing we know, another employee comes over to say what is the problem? How can she help us; yet, we had not complained. So the waitress had to have gone to her to express her frustration, not ours. We didn't ask for a manager nor had we complained. We. were just at the table laughing. We explained to the new employee that we didn't like the taste of the drinks and simply asked for something different. The new employee said no worries, she will take care of our table and she will talk to the rude waitress and make sure she doesn't come back to us. The rude waitress then goes to the table next to us, slams the serving tray holders and clashes the other peoples food on the tray. The new employee now experiences the rude waitress' unprofessional behavior and tells her to stop acting in that manner. The rude waitress continues in anger and totally ignores the new employee as the she tells her to go to the back. The rude waitress continues to toss and clash the next tables food and stands there like I'm not going anywhere. The other/new employee has to like push her off of the floor. About 5 minutes later, the rude waitress comes back to our table to say the food will be out shortly. Now remember, she was told not to assist us any longer. After all of the commotion, we no longer had words for her. So, we all sit at the table with a blank stare like why are you even here?? She then gets rude again and says, the food will be here shortly what's the problem. Now, I'm not even trying to hide any angry faces and this rude, unprofessional waitress swiftly approaches me, posts up in a very threatening position and look and says, is there a problem?! Now, I'm about to go way left. I tell her to get away from us and she stands there like, what?! To keep from being on WorldStar, I see a manager, I jump up to tell him what has happened. What is not going to happen and how shock and totally threatened we are. He apologizes and says he'll talk to her. I go back to my seat. Little miss rude is still serving other people like nothing has happened; as if this is the norm for this establishment and she is totally not concerned. All of this as we are celebrating a family members 81st birthday and had to wait for food for an hour with all of the other tables as there was only 1 cook in the building!! I asked for the owners info. I was given an 800# to call corporate... And I will because she definitely does not deserve a job serving the public. Not satisfied at all!! I didn't even accept my food. Who knows what she did to it!!
Dec 22nd, 2020

Dec 10th, 2020

Slow service, no management presence, and restaurant could use some cleaning. The hostess sat us at a table where the seats still had food from previous customers and the tables around us hadn't been cleared either.
Nov 2nd, 2020

I will never go here again. I was a frequent customer of take out but the last 3 times I went inside and the service was terrible. The tables and seats are filthy. Last time me and my family waited over a hour and never got our food. The servers are trash. Restaurants are not worth going to these days. Look at how dirty the wall is at the booth.
Sep 22nd, 2020

Sep 14th, 2020