The Marine Shop

Julian Minto _{on Google}

Mar 24th, 2024

This is not a Marine shop this is a money pit. Why doesnt anyone address how expensive these items are? On top of that you pay the premium price and expect quality yet they fall short on delivering. I ordered evening dress trousers, order got lost somehow, called to follow up on order, they identified that it was lost and shipped me something asap. When it arrived it didnt have the gold stripe on the side. Needless to say I had to wear my dress blues. I requested to exchange them and they said ok but would not send a label so on top of paying top dollar for the pants I now had to pay an additional shipping fee on top of the original shipping fee.
Still do not have my pants because the communication at the shop is just not there so Im having to explain the situation multiple times to multiple people. Unsat, unprofessional, unwilling to accommodate and huge money pit that fails to deliver with the prices they are charging. OCS I hope youre steering new candidates away from here.
Update.
Thank you for the the apologetic response which meant little when you held me responsible for the look of the trousers I never wore because they were the incorrect uniform! If anything once again you should be ashamed that you are sending out pants like that to consumers. The nerve of who ever responded to this saying they had significant wear its just pontificating the fact that the marine shop is lacking I many departments leadership included. I received the pants. Thank you that was my last purchase from this store.

Steven Sahr _{on Google}

Mar 21st, 2024

This places business model is so screwed up. If you do an online order, the people in store cannot help you. I waited nearly 3 months for a white dress blues shirt and a long sleeve khaki shirt for them to have no idea where its at. Go else where. This is not a place you want to rely on.

Annymous User _{on Google}

Feb 25th, 2024

So far so bad, I ordered a belt, breast badges and a tailored set of Trousers. I was charged 2 different shipping fees (one for the trousers, and one for the breast badges and belt.) I received and invoice, and they received payment but 6 days later still nothing else from them, not even a reply to an email or two.

Kyle DuBois _{on Google}

Nov 25th, 2023

As a SgtMaj with over 19 years in the Marine Corps I will never do business with The Marine Shop again. I custom ordered an evening dress jacket from them on 5 Sep 2023 and requested it be ready by 4 Nov. I was told over the phone before I placed the order that it would be done in time. As weeks ticked by, I received no updates. I called and spoke to different people numerous times about the progress and I was notified that the coat wouldnt be ready until 5 Nov, and moreover that the white dress shirt I had ordered a month earlier was back ordered. Why did I have to ask them for a status a month after paying and ordering to find that out? It took demanding to speak with a manager for Jessi to finally reach out to me. She ensured that I would get my jacket two days before my ball and upsized the white shirt so that I could make it work last minute. The jacket arrived and it was massive. I had sent 10 custom measurements to them taken by a tailor here in NC and somehow the jacket was still huge. Of note, my chest measurement sent was a 45.5. The tailor here told me that I needed a 46L jacket but they were out of stock everywhere so this led to me ordering with The Marine Shop. The custom jacket sent to me from The Marine Shop was a 48L according to the tag and I was floating in it. I sent it back on 3 Nov asking for a full refund and finally after numerous phone calls, today on 20 Nov they say they will give me a refund but minus 15% because they already cut the jacket custom for me. I argued that the jacket was not custom cut for me, but they wouldnt concede. Customer service has been horrific, their point of sale and inventory control systems are not real time and are archaic. Do business elsewhere and save your self the hassle.