Sears Outlet

Elise Chard _{on Google}

Feb 10th, 2017

After a mistake was made and my range was not delivered on the correct day, they were nice enough to fix the problem by refunding my delivery fee. Thank you!

Jason Thurston _{on Google}

May 12th, 2016

Friendly staff, although they do seem to be understaffed most of the time. You really need to know what you're looking for. Unfortunately the employees do not appear to have the same product knowledge as the staff at a regular appliance store. That being said, I have purchased several appliances from them and have never had a problem.

Jennifer Parshall _{on Google}

Mar 12th, 2016

Will warn everyone against this place. This is the third day I have sat at home waiting for delivery. Manager NEVER calls back. I have been trying to get answers and just simply get the washer and dryer that I paid for. Each time he gives me his word. Now he won't even answer and I'm still waiting for a washer and dryer that I'm convinced I will never get. Trust me pay more go somewhere else.

Melissa DePriest _{on Google}

Jan 18th, 2016

I had a horrible customer service experience tonight. Granted, I entered the store 20 minutes before closing but I already knew what type of washer and dryer I wanted after extensive research. When I walked in I instantly saw the Samsung washer I wanted. The sales lady saw me and in an impatient tone said, "you're coming back tomorrow, right? You don't have enough time to pick your set tonight." I ignored it initially and asked if they had the matching dryer to which she just said she wasn't sure about the matching one but they had other samsungs somewhere. You would think she would have wanted to make a sale and led me there but instead pointed me in the general vicinity of other washers and dryers. My friend and I wandered aimlessly looking for a Samsung dryer which was nearly impossible since they were all mixed together throughout the store. We finally stopped a salesman to ask if he could guide us to the dryers because it was hard to distinguish them from the front loading washers and wanted to quickly make our purchase. Instead of being helpful he condescendingly said, "They are the ones with the doors in the front. There's a dryer, there's a dryer, and there's a dryer." Then he walked off to seek out and actually assist a couple in the back of the store. We were thoroughly irritated at the rudeness by this point and unsuccessfully attempted to locate the dryer I wanted. Any further questions we asked were met with irritation so we gave up and left. I came into this store fully prepared to make a purchase but now I'd much rather pay full price at an actual Sears and receive excellent customer service than put up with these clowns ever again!!