American Home Shield

Very Bad customer service. They outsource overseas. Every time you call a different customer service representative answers from somewhere across the globe. No emails no phone extension. They made an error with my account although I payed for the whole year. They put a block on my account not able to use any services nobody can correct it. Nobody to follow up with, Nobody has an email. very frustrating.
Sep 25th, 2021

Don’t waste your money. They do whatever they can to not help you and not fix or remedy the issue. Never follow through. Play games and lie.
Sep 17th, 2021

I contacted AHS on July 19 for my washer. Today is August 25 and I still have no working washer. We have had 2 different appliance companies to our house and the 2nd one ordered a new mother board over a week ago and now will not call us back. I contacted AHS and every time I am told they will check into it and call me back and I NEVER get a call back. As a family of 4 who have gym clothes and sports clothes we need a working washer. I will not be renewing my contract with AHS when up for renewal.
Sep 13th, 2021

After having a whole-house coverage plan for over 10 years, I am being told that it will cost me over $600 to have my water heater replaced. Something to do with plumbing modifications, but it seems to me that plumbing is part of the cost of installing a water heater. I've spent half a day trying to reach someone, but the people I've been able to get to don't speak fluent English and are difficult to understand. They finally said "hang up and call back" if you want someone else. This is not the first time we have received terrible treatment from AHS. I would NOT recommend them to anyone. Service: Water fixture repair
Sep 3rd, 2021

All the negative complaints are real folks. Every complaint is spot on with my experiences of 4 years. Their only urgency is displayed when taking your money. Service calls are billed before anyone even comes out, but that is where their customer service ends. Once they've billed you, the strategy is delays and obfuscation. They will try to repair something for months instead of replace it, even when the techs THEY contract with say it should be replaced. For minor or insignificant repairs it's fine. But that's not why you get their services. They have ABSOLUTELY NO RESERVATIONS keeping you waiting for weeks (or longer) to repair heating and cooling issues, even in peak winter/summer weather. They will look for excuses to deny service. Here's the most recent example. In the 30s outside and my heater went down. My service request was never forwarded to the repair company. Called 4 days later asking and "so sorry for the misunderstanding". Service tech finally comes out and says he thinks the (new) thermostat wire is bad. "MAYBE something chewed through it". AHS denies to repair based on the technicians guess because they "don't fix rodent damage". After spending the morning removing the wire and running new wire myself...guess what. No damage to the wire. Denied based on a guess that was wrong. I don't know if other companies are any better (some consumer reports suggest there are better companies) as their isn't much competition, but these people are horrible. Unless your stuff breaks down regularly and there is no urgency to repair, you are better off paying for repairs out of pocket or fixing yourself.
Nov 19th, 2021