Black Goose Chimney
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728 Bluecrab Rd.
Newport News, VA 23606 - (757) 596-2298
- Website
Chamber Rating
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Devin Haslam
These guys are pretty average. They gave me incorrect info, they overcharge, and their work is average quality
Mar 27th, 2024 -
John Mason
Professional and efficient. Chimney and wood stove inspection, cleaning.
Feb 21st, 2024 -
RWM
Admittedly this was several years ago but I scheduled them to come to Smithfield and sweep my woodstove chimney. Took a day off from work and they never showed and didn't call. When I called them they didn't apologize or care whatsoever and said I could reschedule. Of course I said no and did it myself.
Feb 6th, 2024 -
Caroline Martin
so we moved into our home about a year ago, I just wanted the chimneys swept so we could start using our fire places. The lady on the phone (who was very kind) said there was a travel fee (totally understand), the inspection fee and then sweeping of two chimneys would be around $900. Ok, great. The guys come out, (who are extremely professional and kind), they do the inspection and then write up almost $33,000 in proposals of work that needs to be done to both chimneys. This is a 40 year old home and there is some mortar missing on the inside of the chimney apparently. They wanted to charge $1,400 a day for a lift when lifts we have rented in the past have been at most $500 a day. They wanted to charge $2,290 to pressure wash the chimney (do you know how small a chimney is??, I could get my whole house pressure washed for $1,500). The prices they proposed were absolutely insane. But in the end the never swept the chimneys (they confirmed they could be swept from the inside), so they charged us for the travel fee and inspection fee $500+ for nothing done. I feel so dumb.
Feb 5th, 2024 -
Kirsten Shaffer
I called to get an estimate for some repairs required for our home sale, as requested by the buyers following inspection. I told the person who answered the phone our closing date and when repairs would need to be completed. A technician came over the next day. He was very polite and professional. I also told him my closing date. He indicated that I would get an email estimate and could proceed with scheduling service following that. A week after he came out, I called the office to follow up and was told that the techs were extremely busy and were a month behind on estimates. When I expressed dismay, the staff member (same person I spoke to the first time was rude and dismissive. I told them I would not be using their services and not to bother with an estimate. Two days later, I got an email from someone else indicating that the file was behind because the accountant had been out of the office, but that theyd get back to me asap. Its now been 10 days and Ive still heard nothing. I paid $149 for the inspection. If they were so behind, they shouldve mentioned that at the time I scheduled the inspection. The office staff was rude, and apparently they have no idea how to run a business. Do not use them.
Dec 24th, 2023
Questions & Answers
Q What is the phone number for Black Goose Chimney?
A The phone number for Black Goose Chimney is: (757) 596-2298.
Q Where is Black Goose Chimney located?
A Black Goose Chimney is located at 728 Bluecrab Rd., Newport News, VA 23606
Q What is the internet address for Black Goose Chimney?
A The website (URL) for Black Goose Chimney is: http://www.blackgoose.com
Q How big is Black Goose Chimney?
A Black Goose Chimney employs approximately 20+ people.
Q How is Black Goose Chimney rated?
A Black Goose Chimney has a 4.0 Star Rating from 79 reviewers.
Related Categories
Ratings and Reviews
Black Goose Chimney
Overall Rating
Overall Rating
( 79 Reviews )Devin Haslam on Google
These guys are pretty average. They gave me incorrect info, they overcharge, and their work is average quality
John Mason on Google
Professional and efficient. Chimney and wood stove inspection, cleaning.
RWM on Google
Admittedly this was several years ago but I scheduled them to come to Smithfield and sweep my woodstove chimney. Took a day off from work and they never showed and didn't call. When I called them they didn't apologize or care whatsoever and said I could reschedule. Of course I said no and did it myself.
Caroline Martin on Google
so we moved into our home about a year ago, I just wanted the chimneys swept so we could start using our fire places. The lady on the phone (who was very kind) said there was a travel fee (totally understand), the inspection fee and then sweeping of two chimneys would be around $900. Ok, great. The guys come out, (who are extremely professional and kind), they do the inspection and then write up almost $33,000 in proposals of work that needs to be done to both chimneys. This is a 40 year old home and there is some mortar missing on the inside of the chimney apparently. They wanted to charge $1,400 a day for a lift when lifts we have rented in the past have been at most $500 a day. They wanted to charge $2,290 to pressure wash the chimney (do you know how small a chimney is??, I could get my whole house pressure washed for $1,500). The prices they proposed were absolutely insane. But in the end the never swept the chimneys (they confirmed they could be swept from the inside), so they charged us for the travel fee and inspection fee $500+ for nothing done. I feel so dumb.
Kirsten Shaffer on Google
I called to get an estimate for some repairs required for our home sale, as requested by the buyers following inspection. I told the person who answered the phone our closing date and when repairs would need to be completed. A technician came over the next day. He was very polite and professional. I also told him my closing date. He indicated that I would get an email estimate and could proceed with scheduling service following that. A week after he came out, I called the office to follow up and was told that the techs were extremely busy and were a month behind on estimates. When I expressed dismay, the staff member (same person I spoke to the first time was rude and dismissive. I told them I would not be using their services and not to bother with an estimate. Two days later, I got an email from someone else indicating that the file was behind because the accountant had been out of the office, but that theyd get back to me asap. Its now been 10 days and Ive still heard nothing. I paid $149 for the inspection. If they were so behind, they shouldve mentioned that at the time I scheduled the inspection. The office staff was rude, and apparently they have no idea how to run a business. Do not use them.
Overall Rating
Overall Rating
( 79 Reviews )Write a Review
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