301 Auto Repair

Nov 11th, 2021

Called that day and got an appointment for a state inspection! Friendly staff with quick services. Definitely will be going back.
Nov 6th, 2021

Outstanding service, as usual! Had a major issue with transmission. Was quickly diagnosed and repaired that day.
Aug 29th, 2021

been going here for 6 years and not once have i ever been disappointed, they are reliable, timely and honest.
Aug 23rd, 2021

Poor communication, poor business professionalism. I called Friday 8/6 to see if they could fix my car and explained the situation to the person on the phone. The person asked me to email some photos over to them so they could see what’s up, so I did. After this I was told to go ahead and have it towed over later in the day so there would be room for it, so I did, and I gave my key and info to them upon arrival. I get a call 6 days later on Thursday 8/12 to someone telling me that, actually, they won’t do the work on the car except for the thermostat housing, which still leaves my car inoperable at the moment. I was told this was because they don’t feel “comfortable working on cars that other people worked on” since I had already removed the plastic nose, radiator, and fans myself and had them sitting in the passenger seats. Now, mind you, photos of my car in that exact condition were viewed by them before they agreed to have me tow it over there, AND they waited 6 days to tell me they’re not going to do the work. I’m not at all mad because they don’t want to work on the car after I have, I’m mad because they saw the vehicle prior, agreed to receive it, wasted a week of my time, THEN tell me they don’t want to do it. Now, because of their lack of upfront communication it’s costing me MORE money in the form of a second tow (insurance will only cover the first tow to the shop). It seems like an internal miscommunication between the front and the actual mechanics, but that’s not the customer’s problem. Greg (I think?) was very kind, but it’s incredibly disappointing that this unfolded the way it did. I own my own business, and if I agree to do a job I follow through with the work or I at least go out of my way to help resolve the issue if I can’t. I hope this is not how they typically operate. If it were me, I’d at least offer to have it towed back for all the trouble.
Aug 19th, 2021