Home Services at The Home Depot

I rented a Penske truck from Penske at the SPRINGFIELD location on Loisdale rd and everything was perfect.  The gentleman there mike let me know that if I am returning the truck to this Home Depot on Libreria ave in Manassas that I should be cautious. He let me know that they are lazy and don't check for the trucks when they are returned. I wish I had listened more carefully... I was supposed to bring the truck back the following day at 9:30 am, however I received a call from this Home Depot location letting me know if I bring the truck back earlier I would be issued a credit of $30.00.  I brought the truck back the same night and left the keys in the drop box. Later that morning at 9:28 am I received a call from this Home Depot asking me if I still had the truck. I didn't think much of it, I told the guy it's in the lot and the keys are in the drop box. Three minutes pass by and I was charged an additional $110.00. If this wasn't upsetting enough later on after I complained for 30 minutes I was told I would receive a refund and a refund receipt would be e mailed.  It's now been two days of me calling and asking for my refund receipt. I believe the person I spoke to was Philip, but I'm not sure. Whoever has answered the phone at 10:30 am on July ,12 and whoever has been answering the phone and lying to me about my refund receipt needs to be let go because this is the worst service and experience I've had.
Jul 11th, 2020

May 22nd, 2018