Cummins Sales and Service

Very good service! We had a problem with our Onan generator during our RV vacation in Virginia and after 2 hours we were able to get back on the road! Thank you so much!!!
Oct 2nd, 2023

Aug 19th, 2023

I had to have all six injectors replaced on my Cummins 500 hp diesel in my RV as it was blowing heavy smoke as we drove around Washington, DC. The engine had about 65,000 miles on it. I am assuming that we got some bad fuel somewhere. The dealer in Manassas, VA was the worst. They would not talk to me on the phone as they were doing the work, which took several weeks. When you went in their showroom they acted like they didnt know you and could care less. They were totally unfriendly. When they were done and we paid the bill, they forced us to take our luggage through their showroom as they would not open their gate for us. They were totally unhelpful. The bill was about $16,000. After we left Cummins in Manassas, the RV was jerking as we drove. After a few hours of driving like this, we went to the Cummins dealer in Kenly, NC to see what was wrong. We told the Kenly dealer our problem and they sent several service people out right away and found that the Manassas dealer did not tighten the nuts that connected the power to the fuel pump. The dealer in Kenly was excellent, very helpful and totally different from the Manassas gang. It is now, several years later and I had to take the engine into Cummings again as it was blowing heavy smoke. We went to the Cummins dealer in Bakersfield, CA, who were excellent. They had to replace a lifting rod in one cylinder. It was bouncing around in the cylinder and scoring the lining. I know this was caused by the Manassas dealer in Virginia not tightening the lifting rod bolts properly. I got some money off from Cummins, after calling the main office, but this repair cost me close to $14,000. This cost and the work was due to the horrible service that I got from the Manassas Cummins people. Bottom line here is totally avoid the Cummins dealer in Manassas, Virginia. Drive on further to the Kenly, NC dealer or probably any Cummins dealer other than the one in Manassas.
Aug 10th, 2023

Made my appointment on a Thursday morning for Monday. I called Monday evening someone lied and told me they just pulled it in the shop. Tuesday morning I get a email to approve a $1300 diagnose. I approved to get the ball rolling! That afternoon I called to check on the truck and ask why the fee is so expensive? I was told only the supervisor can answer that. I went by to check on the truck around 2pm and it had never been moved so I just got my keys! I should have known better after only seeing RVs and Firetrucks in the parking lot!
Jul 27th, 2023

Helpful team for my generator service. Clean shop and waiting area.
Apr 14th, 2023