LINCARE INC.

Lincare is very easy to deal with. They always fulfill my needs whatever they may be. The people there are very nice and polite and have good attitudes. I appreciate them.
Mar 10th, 2024

I called two weeks ago for someone to bring me distilled water and I am stills waiting. I need someone to show me here goes. Other than that I am cleaning blood out of my nose two to four times a day I am doing well.
Mar 1st, 2024

Feb 20th, 2024

One star is too many for this abysmally managed company. I have been a witness to a loved one who has had the misfortune of dealing with them. If you are ever able to actually reach anyone by phone, and sometimes the phone just rings indefinitely, it is invariably the wrong department necessitating a transfer. Sometimes the call is transferred to the wrong place and sometimes it is just disconnected. And once you get the right person on the line, they can only do one thing for you...EVERYthing else is some other department which means another transfer. My loved one placed a call to have his automatic shipments discontinued and a return label issued for the unwanted shipment. The return label was never issued and the automatic delivery order was never cancelled, causing a second unwanted shipment and charge to occur from their HSA. Money that was earmarked for another medical bill that was then declined. Infuriating. When they called back in to go through the same runaround as the previous month, only half of the request was completed only after being transferred twice and then the last rep hung up on them. Why must we suffer such incompetence? In fairness, one or two of the reps were very cordial in the face of the the calls becoming heated, however, customers would be less likely to become upset if their requests were honored and completed in the first place without causing undue headaches to the consumer and the calls intentionally dropped.
Feb 20th, 2024

My oxygen concentrator was alarming and any troubleshooting that I was able to do wouldn't stop it. Thankfully i had plenty of portable tanks to hold me over. It was a Saturday afternoon and I called Lincare, staff answered the 3rd ring! I got a quick response from the tech on call. He was about an hour away and he was at my house with a new concentrator in an hour and 15 minutes.He was efficient and kind. Got the job done quickly. Lincare handles my oxygen and my nebulizer. I am always thrilled with my supplies and the customer service. I've used other companies in the past and my experiences have been pretty terrible. The biggest problem was even getting ahold of someone that could help in the first place. Not to mention how long it took to get someone actually out to the house. Lincare is the only respiratory company that I would recommend; 5 out of 5 stars, 10 out of 10! I am grateful to them for keeping me breathing!
Feb 2nd, 2024