Waterlick Garage Of Lynchburg

The LPW _{on Google}

Mar 26th, 2024

Called and made appointment for them to do 3 things to my SUV. Then I did one of the things myself before dropping it off. I told the lady at the desk to remove 1 of the 3 things from the work order and she said okay. She forgot to remove the things I asked them not to do (it was a fan belt), and so they mistakenly replaced a fan belt that I had just done myself. It was busy, and they simply forgot to remove it from the work order. Things like this can and will happen. What I was most impressed with was when I mentioned the invoice showed one item that I asked not to be done, she said you are right, its my fault and performed a refund for the one thing that they did that I asked them not to do. I ended up with a replaced fan belt that I didn't need (because I had just replaced it), but they owned the mistake and said "it was my fault" which is something lots of people these days seem to have a problem doing. I definitely will be doing more business and becoming a repeat customer at Forest Brook Automotive. I feel that these are trustworthy people if they will own and admit to a mistake. Things will and do happen and it's what someone does about it that counts. They earned my trust. And, after getting my SUV home I could not find anything out of place. They replaced valve cover gaskets and everything was tight, all hoses back like they should be. Happy customer.

Reta Renner _{on Google}

Feb 27th, 2024

I'm new to the area and they are now my mechanics! I needed to get an inspection sticker and they did the inspection in a fast and friendly way. They are family owned and lovely to work with.

James E _{on Google}

Dec 15th, 2023

Great shop! Great work at great prices. I know they will take care of me.