Truist

Marsha Morris _{on Google}

May 10th, 2023

Rude teller. Sharon needs to find another job, she always makes transactions more difficult than necessary. Unbelievable attitude even after 2 years of doing business at that location. Better to go to the branch a mile or so away, so much better customer service.

Lisa Stewart _{on Google}

Jan 23rd, 2023

I've been going to this branch for several months now since the BBT branch closed; this one opened.
Most times I've been treated with care and respect.
Several months ago Truist fraud department called me regarding a strange charge on my debit card. They ended up filing a claim for me
Then a week ago I noticed a strange entry on my bank statement. I did some research and went to the branch to discuss what happened. They suggested I close out the account and open a new one...which I did. I then received a document that I had to sign and turn in.
I have talked to the teller before...I explained to her what I was doing with the document with turning it in. She was asking we what was it for etc..it was related to an account breach ..she still questioned me about it. I said I'm just turning it in. The branch manager heard and said just make a copy and give it back to the patron.

munier darham _{on Google}

Aug 25th, 2022

When the name "suntrust" went away, so did the integrity. I just explained to the manager that I was charged $35 for blocking a particular business, even though no one explained this charge to me during the phone call. She said "well, I'm sure it was clarified that you would be charged..." NO. IT WAS NOT. I ALREADY TOLD YOU IT WAS NOT EXPLAINED. That's literally why I came in. Suntrust never charged me for this simple service.
I explained that this lack of transparency was the root of the issue, and Truist should take responsibility for failing to inform me of the cost of this service before rendering. That is business 101. She said "sir, I disagree with you. You are welcome to call customer service." Transparency is not important to this company, nor is accountability. Its not about the $35, I have $40,000. I don't need it. It's about NOT wanting to work with thieves over the years. It's about disrespect, and a lack of professionalism. I'll be taking my business elsewhere.

Matt Dwyer _{on Google}

Jun 20th, 2022

Great staff, very helpful and friendly