VERIZON WIRELESS

Good service but be prepared to wait.
Nov 21st, 2021

Excellent store. My phone had a glitch ND Richard B. Figured it out in about 5 minutes. The staff is great and the wait for help is non existent. Very happy to have switched to Verizon!
Nov 2nd, 2021

We received a new iPhone ordered direct from Apple, not activated for VZ as ordered. Made appointment at this Verizon store and was told they couldn't help us (only one SIM left in the store, no ability to activate eSIM). An unplanned trip to the Reston store yielded actual professional staff and they fixed the problem and got the new phone running with no drama. Edit 1: And of course standard VZ response of "sorry, we didn't get it done. We're always improving" yet, we always cringe when having to deal with VZ as it's not customer experience focused company when problems arise. Two store visits AFTER no help online or over the phone (seven layers of hell to get to a real person). You're always improving because the bar is so low to start with.
Sep 29th, 2021

Busy but good service
Sep 25th, 2021

Worst experience I have ever had at a store of any type. A teenage girl there calls herself the "manager." She refused to assist me with a problem with our family plan, she was unprofessional and rude. The people who are actually in charge of this particular location should hire an adult to "manage" their store.
Aug 25th, 2021