Cox Family Dentistry & Orthodontics

My husband and I moved to Fredericksburg and were looking for a dentist. Husband needs sedation dentistry due to dental trauma experienced in childhood. Few dentist will do sedation dentistry but Dr. Cox will. So now we have been going to Dr. Cox for about 3 years. My husband has had many procedures and he is very pleased. I had only had teeth cleaning until……an emergency - a painful cracked tooth! Dr. Cox and team really came through for me. They got me in for a consult same day and next day scheduled the work. An implant was a possibility if the damages were too severe but fortunately that was not required. On the day of the procedure, Dr. Cox performed a root canal, prepped the tooth for a crown and installed a permanent crown. I walked out in two hours, problem solved! I am grateful and well pleased with this dentist office and Dr. Cox. Also, the office is clean, well run, and the staff is friendly. One improvement that is needed and I hope they are working on it, is getting the parking lot repaired/resurfaced - it’s hard to avoid the holes.
Sep 9th, 2021

Absolutely ridiculous… went in and set a appt for my surgery, decided after calling a couple of other places they were way to overpriced. Called to cancel and get my deposit back only to tell me it’ll be 90 days… ok fine, that’s a bit ridiculous but I’ll wait. Call to inquire about my refund and told the office manager will call me back the same day after she returned from lunch. Received a callback a few days later and she didn’t bother to leave a message. Still waiting for my refund… I should have listened to the reviews 🤦🏻‍♀️
Sep 6th, 2021

in being relatively new to the area, I was in search of a dentist (not that there were issues with my previous dentist, to give perspective). I try not to rate a place by one experience, which is somewhat the case as this is multiple interactions involving one visit. First, it is their policy that family members cannot book their appointment on the same day; while they give the excuse that it saves them from having double no-shows, they should just charge a fee for two no shows for the bad actors instead of causing additional inconvenience for everyone. Second, the person sitting at the billing counter felt it appropriate to try to handle to patients at one time, doing two things: violating HIPPA and causing the other person to stand there for a prolonged period of time waiting for her to find an answer. The appropriate thing would have been to invite myself or the other party to take a seat in the nearly empty, adjacent waiting area (Which I eventually took upon myself). Although I dismissed myself after the person had already discussed that there was an issue with billing and something was not added on. When I did get called back to the counter the person tried to explain billing to me with a sheet the had columns of amounts that were very close together and the person talked very quickly behind the mask that they were wearing, and part of their explanation broke down procedure by left side of mouth and right side of mouth. I have nothing against the wearing of protective equipment, but when wearing it you need to communicate pronounce clearly so the person can understand what you are attempting to communicate. When I asked the person to repeat how much the cost would be the person was not able to just tell me, they hurriedly took the sheet and then said something was wrong with what they told me. Further, I have dental insurance and health insurance from the same company, the dental insurance is accepted but the practice did not take the steps to be accepted by both plans from the same company; I canceled future family appointments to go to a practice that accepts both plans (from the same insurance company). Lastly, needing to refer out a procedure that is a simple procedure that I have had performed by a dentist in the past without any referral. In summary, there are six reasons for this rating of one out of five stars: unnecessary and inconvenient scheduling policies, lack of attention to HIPPA, observing errors with billing with the other patient and myself (known because of lack of attention to HIPPA practices), lack of reasonable insurance acceptance, lack of clear verbal and written communication, and inability to perform a procedure that a dental practice should be able perform. Since you read these reviews, my recommendation to Cox Family Dentistry since you: if a practice cannot maintain professional standards then the owners of the practice should make necessary changes to meet standards or shut down the practice. My recommendation to those seeking a dentist is to choose one that can competently provide care because there are many practices in the area.
Jun 15th, 2021

May 21st, 2021

This is my third set of plates from Doctor Cox. This time I had a new doctor I am thoroughly disgusted with the teeth I have gone back twice and they told me nothing was wrong you can see through the teeth and it looks awful. Never had a problem there before always had great service sorry but I will not go back. Sorry for the bad review it's not dr.cox
Apr 29th, 2021