Maaco Collision Repair & Auto Painting

Dec 26th, 2020

Very good work done at a reasonable price
Dec 24th, 2020

Guy quoted me an insane amount for just a basic paint job. Looking out for his pocket not mine, no thanks
Dec 19th, 2020

I would NOT recommend Maaco (Fredericksburg,Va) to anyone. The customer service was awful. I dropped my car off on a Monday, August 3 at 9 am. I was told the job would take a week. When I asked for clarity (Friday or the following Monday) is was told The following Monday. On August 10, I did not receive a call about my vehicle, so I called and left a message. On Tuesday my call was returned and I was told my vehicle would be ready on Wednesday by COB. On Wednesday at 4 (no call received) I went by the shop. I was walked back to my car and the Manager Jeff, told me the car “should” be painted and done by Friday. This was an issue as my car needed to be inspected and have other work done. Jeff even promised to have the auto shop across the street to inspect the vehicle and potentially do the work at a discount for my trouble. He also offered to $100 off the paint job. I called on Thursday to ensure we were on schedule to have my vehicle returned on Friday by COB. I asked to have the owner to contact me. He said he would try. Friday...no call. I did not get my vehicle back until Saturday. I’m still waiting for the call from the owner of the shop. The paint looks nice; however, the level of customer service received at this shop was horrible. Service: Painting
Dec 20th, 2020

Dec 3rd, 2020