HEAT Restaurant & Hookah Lounge

I really enjoyed my time at Heat Lounge! The best part was the DJ, Aparna!! She played the most amazing selection of songs. She had a great sense of mixing the songs she was playing for just awesome outcome ! I will definitely come again and bring friends when Aparna is the DJ!
Jul 3rd, 2023

Jun 26th, 2023

Jun 22nd, 2023

May 15th, 2023

I literally had the worst experience at this establishment. Wish i could them a big ZERO rating. 1st off the gentleman who was taking out order did not understand English so there was a language barrier. So my friend & I decided to place an order. The nachos were horrible. 1 There were barely any chicken 2 it was hard chewy n cold 3 there were barely any cheese 4 the nachos were hard n cold smh. Despite that, we decided to order drinks. Omg the nightmare begun. My friend asked the waiter what was in a particular drink. He said he didn't know what was in it & will ask. Then I asked for a amaretto sour, he seemed so confused & said he didn't know what tht was smh. Tht was our signal not to order. Anyways after a few minutes he brought the drink to my friend. So my friend said i didnt want to order it, i just wanted to know what was in it. He was looking at us n did not understand what in the world we we were saying. After multiple attemps trying to explain to him we didnt want to order the drink. He went n got someone else. So my friend returned the drink n we continued to order drinks. The drinks were also TERRIBLE. Taste like juice. Mind you not 1 time did any of them came to check on us or ask if everything was ok. N yet they had the damn audacity to charge me a 20% gratuity for 2 people. I honestly felt service was not worth 5%. So i asked him, doesn't that automatically get applied to a group of 4 or more ppl. Oh now he acted like he didn't understand. Upon getting the bill, he 1st said the bill was $69 then when i went to pay, he said oh its $82. I asked for a paper bill, he said oh we dont have that it's on the machine. Listen stay away from this establishment. U want good drinks & good customer service, go to Babylon. Worst experience ever n I will NEVER go back. I tell u 1 thing, when their own kind walked in n sat, they definitely were more attentive & provided good customer service to them then us.
Apr 3rd, 2023