Alvin Keels - State Farm Insurance Agent

I wouldn't recommend this office to anyone. I've been dealing with Danielle in the office and can't get a call from Alvin Keels for an issue that's been ongoing since July 2023 and is still going on today. I have escalated my concerns but want to warn you that once they make a mistake, it's a nightmare trying to get it corrected and I'm on the verge of losing my license and registration privileges from DMV. Find another office for certain!!
Oct 10th, 2023

Completely disappointed. Theyve been horrible at returning phone calls to start and do things correctly. I called to have my ex-husband removed off my policy with his vehicle so he could have his own policy with them. I thought they would assume that his vehicle would still need to be insured but clearly they didnt do their job correctly so he has had a lapse in coverage for months now. They were supposed to fix it but of course never even called him back. Hes also still listed on my policy for whatever reason but his vehicle that I removed off of the policy hasnt been covered, they havent answered their phones, havent called me back to update me on anything, and Im getting really frustrated. I would recommend going to a different location which is what Im planning on doing because this is been the worst experience Ive ever had with State Farm, and Ive been a customer with them for 14 years now.
Mar 5th, 2024

I wouldn't recommend this office to anyone. I've been dealing with Danielle in the office and can't get a call from Alvin Keels for an issue that's been ongoing since July 2023 and is still going on today. I have escalated my concerns but want to warn you that once they make a mistake, it's a nightmare trying to get it corrected and I'm on the verge of losing my license and registration privileges from DMV. Find another office for certain!!
Sep 12th, 2023

Knowledgeable and helpful
Jun 21st, 2023

Through a nightmare of an experience dealing with a claim for my homeowners policy the one bright spot has been Drew and the Alvin Keels agency. Has has sat with me for as long as I needed multiple times and created results. Please reach out to him if you have any question.
Oct 31st, 2022