Delta Hotels by Marriott Bristol

Christopher Graves _{on Google}

May 22nd, 2022

Well Ive already written a review on this location I believe, but todays experience is worth another one. I came back for the second time in a week traveling back and forth to NYC. This time however my AC wasnt blowing cold air. So I went down to the front desk and the maintenance guy was actually on location (would have figured they work a more daytime type shift and then on call). His name is Jerry. He came up with me to my room and checked a couple things then went to the roof to check breaker and came back without being able to fix it. Without hesitation he called down to front desk, had my room switched (which we checked first to make sure it was working). While I moved my stuff over he went downstairs to grab my new key and then brought it back up to me. Thank you Jerry. You helped solidify the reason I am ambassador with Marriott. The level of professionalism and the genuine desire to help fix my problem was apparent the whole time. This is what I expect and this is consistently delivered by the Marriott brand. I think its easy to shout out the front desk staff, but sometimes housekeeping and maintenance and the folks that really keep these hotels moving are forgotten about. On that note shout out to housekeeping too as every time I come the rooms are spotless and beds are made tight. Thanks again Jerry!