Toll Brothers Virginia Division Office

Suzanne Kim _{on Google}

Apr 20th, 2023

From the initial process to closing date, this company was disaster and I would stay away from them at all costs. This is my second home purchase and I never encountered such incompetence and unprofessionalism with my first mortgage company. From the sales team: Olivia Dwyer and Trista Serafin who were untrustworthy and promised covered fees but later claimed it was never promised (make sure you get everything in writing). They then lure you in with costs towards closing costs however wont provide the official loan estimate so you cant shop for other lenders. The loan agent Brendan Hannon was unavailable for any necessary mortgage requests and questions after agreeing to work with this company. Throughout the process, the same documents were requested multiple times even though they were sent. They didnt have the official loan approval the day before the closing date! The day of the closing , they signed the wrong documents and claimed nothing could be done because they didnt have a notary in that day. Our lawyer had to send a notary to their office to have the proper documents signed. They should really stick with building homes and stay out of the financing aspect. Buyer beware! Service: Home building