Budget Truck Rental

This Budget Truck Rental location stands out for its excellent service, convenient location, and cost-effective options. Having rented from them multiple times, I've noticed that the staff are consistently courteous and honest - never tacking on hidden or unexpected fees. The trucks are in excellent condition; my latest rental had less than 5,000 miles and featured a convenient reversing camera, making navigation in tight spaces easier.
Jan 14th, 2024

Illegal business practices! Manager called me and said THEY didnt have the inventory to honor my reservation. They then charged me $75 for a no show fee and the corporate office lied to me by promising a refund. Now they refuse to answer my emails or investigate the matter further. And of course my CC company says theres nothing they can do
Jan 11th, 2024

So nice!
Sep 16th, 2023

Made a 1pm reservation for a truck rental through Budget's website. I arrive at 1:15 because I was packing and am greeted with a friendly: "we're closed". After explaining I have a reservation for 1, they say "Oh yeah that happens to a lot of people. We're closed and the system is shut down. We can't do anything." No remorse, no refund. And then they kicked me out into the 90 degree summer heat.
Sep 2nd, 2023

Liars! Specifically asked if we returned the truck early if we would get a refund for the extra days that we paid for. They said yes. Of course, when we called corporate they said that it only counts for Local rentals. They called arlington and they lied and said they never said that. Typical. Very rude customer service
Jul 14th, 2023