ECCO PENTAGON

Spent $160 on a pair of FANTASTIC shoes. Come to find out the company does not have a supply of the specialized brown waxed laces and only carries their basic white/black. I called their corporate customer service line and was instructed to search online and get one that closely resembles it. They told me they had no idea who produces these laces as they are "made outside the US". I'd expect more from a company that sells shoe care kits. I love these shoes, but the lack of support has convinced me to shop elsewhere.
Feb 9th, 2022

Bien
Jan 9th, 2022

I wish i couldve given them zero star. Their staffs are unprofessional and rude also do not what they have done. Especially that african american lady is ignorant and disrespectful. I just want to exchange 2 pairs of shoes i purchased online but they mess up everything and ending that i have to pay extra some amount of money. If you ever want to visit eccos store please do not go there. Its just waste of time and nerve. They just charge whatever amout of money they want even you already pay them.
Nov 23rd, 2021

Horrible customer service. The store associate accepted my return processed transaction and then denied the return afterwards. Then, he lied to me to get the money back. Very unpleasant experience.
Oct 16th, 2021

Very bad and rude customer service, she is very impolite and aggressive, really sorry for Ecco to hire such a person
Sep 29th, 2021