G J Graham - State Farm Insurance Agent

This office has trouble getting back to customers in a timely manner and updating paperwork appropriately. I have basic renters policy and have had to follow up numerous times to get my paperwork corrected. I'm constantly worried that their poor administration of my policy, should I need to make a claim, would result in my not being able to use the policy.
Feb 1st, 2024

I have been Johno since 1988 when I moved out from my parents umbrella. Since then, I have always been with Johno, first home purchase in 1994, again in 2001, and again 2005, along numerous vehicles over time for me and for my growing family. I would not go anywhere else for my insurance needs, even though my wife was with USAA when we got married. She is now also Johno fan. Thank you for all you do !!!
Aug 15th, 2023

Insurance rates are great and Jose was very responsive to my insurance needs!
Aug 10th, 2023

Johno and his staff were fantastic to work with. I came in the morning of my DMV appointment and they were able to quickly turn around my request for transferring my car insurance to Virginia so I was able to make it to my appointment. Thank you again!
Sep 18th, 2021

I have had nothing but trouble with this State Farm Agency. It's next to impossible to reach anybody at the office and when you do, they are like in rotation and you can never get ahold of the same person. It once took me over 3 weeks to get ahold of somebody to process some changes. When I do call, they all act like I am the biggest inconvenience in their life (in the humblest way possible, I am very easy going. I didn't ask for anything but for them to process one small change in the policy.) They treated me like dirt for no reason. Not to mention the number of times I have been referred to part-time workers (which is fine), but they are NEVER in the office. So my changes sat on somebodies desk for like a month and each time I called to check in on it, they just told me they would let that person know when they saw them. They never returned any of my calls or emails. With that said, I recently had a fairly seamless transaction with a claim. A very nice lady called to explain all my benefits. So they may be getting better, but the past 3 or 4 years I have been with them...just terrible. I am switching to another State Farm agent.
Nov 23rd, 2023