The Container Store Custom Closets - Arlington

Jan 11th, 2022

Jan 10th, 2022

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Jan 9th, 2022

Dec 30th, 2021

This review is concerning Elfa closet design at container store. I booked an appointment early 2020 to have a wardrobe design! I met with the personnel who showed me the final look based on the inaccurate measurements I had. I told her twice during the meeting that I need to give her more precise measurements and she assured me that there will be no need because everything in Elfa can be cut and customized in the room according to the space available (twice I was told that) They had a 30% promotion going on on Elfa so I needed up paying $4000 for a small closet! I had to pay $200 plus tip for handy app to deliver the material And I had to pay $500 for the installer On the day of installation there were no enough shelves and rods because the measurements were not precise and because unlike what the genius who works at Elfa told me can not be cut and customized on the day!!! I was extremely annoyed after paying all this money for mesh racks with some wooden look verniers to have this look at the end with two major empty spaces in the closet!!! Then Covid started and everything was shut down! Last summer I decided I need to pay more money to get the closet looking decent and to make use of the space I have and not use due to the consultation of Elfa representative. To my surprise I had the same woman serve me again She could only fill one space in my closet because of the measurements !!!!!! And then she proceeded to convince me to buy a shelving unit that is not Elfa and does not have the same color of the rest of the shelves in order to miniseries cost and because she is not sure the design she will be working on is going to fit in my remaining space!!! I am an extremely angry customer I went to Elfa and paid all the cash to have the whole thing looking walk-in closet but it did not happen I ended up with two empty spaces in my already small closet and cheap material as a walk in closet I will never recommend this store And I will happily pay for a closet service for measurements and solid wood instead of the cheap Elfa job and design that is on offer at the container store
Jan 5th, 2022