Country Home Products

As a Veteran I believed in DR and the quality and started purchasing. 2018 winter I purchased XR950 woodchipper, Pro XL 3600 Power Washer and Rapid Fire K22 Wood Splitter. I had issues with all three brand new products and wasted over $200 in fuel, and over 10 hours dealing with issues and customer service/technical support. 82 minutes so far and I have talked for 3 minutes and on hold the rest. Just like everyone else I would give a zero to this company!
Jan 10th, 2020

This is my second time now writing a review. Exhaust snapped off during my fifth time using the machine and was told that it was most likely due to a "poor weld." After contacting the Vermont BBB, DR finally reached out to me and sent me a new exhaust for the Brush Mower. Literally 5 minutes after I completed the exhaust install (which I don't know why I should have been the one to do it, they should have sent someone out) the two mechanical arms that raise and lower the deck seemed to have jammed and no longer raise or lower. Currently the machine is worthless, I can't do anything with it until this now gets repaired. It's also very important to note that I'm only using it for 3 acres of flat field.
Dec 20th, 2019

I wish I could give negative stars. Horrible company! My dad ordered a brush mower from this company and paid for shipping to his door. They did not deliver, saying that a 70 foot trailer could not come down the road he lives on. The 18-wheelers don’t seem to have any trouble. After he called about 6-7 times, he finally got a refund of the mower, but they kept money for a warranty and shipping. Why should he need to pay for a warranty for a mower he never received!?! And why should he pay for shipping when it is YOUR company that could not deliver? You charged him for shipping TO and FROM! Never ever buy from this company!!!
Dec 15th, 2019

Nov 17th, 2019

Called (now 4 times) been on hold for over 20 minutes. Emailed day I ordered machine to change shipping address. Took 5 days for someone to respond to my email. Now on hold (again) as they will not change the delivery address via email and now they want to charge me a fee to change the delivery address. What happened to their customer service. I have bought a few things from them and a bunch of parts over the years.
Nov 10th, 2019