Verizon

Matheus and CJ were fantastic. I came in they fixed my phone and Apple Watch issues within minutes. I recommend them. They provided excellent customer service. Thanks Wanda Audette
Jan 13th, 2024

Leaviel sold me a phone in september 2023 and he provided excellent service. My phone had fallen in the river and helped me upgrade and transfer data. Great guy
Jan 3rd, 2024

Damon was very helpful and knowledgeable.
Dec 18th, 2023

My 2 year old phone stopped connecting to the network, but since the screen wasn't broken and the phone wasn't lost, insurance wouldn't cover a replacement. I went to multiple Verizon stores over multiple days in my area without a fix. We tried restarting it, new sim cards, esim, factory reset, reset network settings, everything. I have over 200 gigs of pictures, messages, and data on my phone, so factory reset takes hours and hours to get back all my data. I came in to the Shelburne road location and delt with Levi, Zach, another Zach, and Tristan (manager). These reps were SO helpful! After getting through to a Verizon rep on the phone (in store) she wanted us to run through all the same stuff we had already done 4 other times including factory reset. I had a meltdown. After being thrown around store to store for almost a week with no answers and just having my phone thrown through the ringer, I was about to take my phone and smash it in hopes that insurance would finally pay for a replacement. Tristan kindly explained to the rep that we had tried everything 1000 times and how I had unnecessarily been pushed store to store without answers or help and something needed to be done before I left. The lady on the phone ended up sending for a replacement device. Apparently they are out of my device and it could take up to a month for a replacement. All the reps in store came together to brainstorm solutions to get me through until the new phone comes in and I am immensely thankful for all of them. These people take their jobs seriously. They truly care and want to help. If you have Verizon and need assistance, come to this location!
Mar 15th, 2024

Pete Smialek is one of the best sales representatives I have ever had. I already am not a fan of going into places like this because of the constant push for incentives, but with Pete, it was nothing like what I expected. He first answered multiple questions for me on the phone and then met us when we walked into the store. He helped my husband pick out a brand new phone, explained different incentives, but did not push us into an uncomfortable sales pitch. Very smart and educated guy and I would recommend him to anyone. On top of the great service we had, Pete stayed after hours to make sure every little detail was squared away before letting us walk out of the door. That alone warrants my service and I will always ask for Pete if I ever need anything moving forward. Thank you Pete!
Dec 26th, 2023