Capital Pre-Owned

Will _{on Google}

Dec 25th, 2015

I had previously written a review several months ago, but I recently deleted my old google account and got a new one. I feel it necessary to re-post a review for Capital Pre-Owned in hopes that other potential buyers won't fall victim to their ways. I bought a 2009 Subaru Legacy from them. I thought I was being smart and had them put it on the lift for me to look underneath. Everything looked pretty good except for a small oily leak on the bottom of the engine. They claimed it was residual oil from a recent oil change. They said they would clean the area well and run the engine to see if the leak persisted. When I went in to pick up the car and do the paper work, they said there was no more leaking and I was good to go. Fast forward about a month. The pathetic 1000 mile/1 month warranty has just expired, and I've taken my car into my regular mechanic for a slight scrapping noise in the brakes. My mechanic calls me up and tells me I need new pads and rotors on all four wheels, I need a right front wheel bearing, and my power steering rack is leaking. I had him show me exactly where the power steering rack was leaking, and sure enough it was the exact same leak I had noticed before buying the car. I asked my mechanic if the leak could have been mistaken for residual oil from an oil change, and he said not unless the person looking at it was completely clueless. My mechanic also said that the brakes were well below 50% and that any honest car dealer would have replaced them before selling the car. The final bill for all the repairs was well over $1000 on a car I had only made one payment on so far. I called Todd, the General Manager, thinking he would be reasonable considering he knew that I had noticed the leak before even buying that car. He said to bring it on in. We put it up on the lift and I showed him exactly where the leak was. He agreed that it should have been fixed before I bought the car. He said he would have to check with his boss and get back to me. After about two weeks of me calling him and Todd coming up with excuses and not giving me an answer, I decided to write it off. Now I just tell anyone who asks me about the car not to do business with Capital Pre-Owned. If you do decide to do business with them, just remember these important tips from my own experience and from other peoples'; 1) Don't trust anything their mechanics say, 2) Don't trust anything Todd says, 3) Know what your buying and what it's value is (they had my car listed $1000 over NADA value), 4) Don't expect them to do anything for you after you drive off the lot, 5) Don't expect the car to be 100% mechanically sound when you buy it. You will probably end up putting some money into it after buying, so get them as low as you can on the price. Good luck folks!

Lonnie Wimble _{on Google}

Nov 12th, 2015

This organization is without repute. Clever enough to give themselves a 5 star review, however. That is why I decided to weigh in. I bought a car from these folks over 20 years ago. The sales person failed to ask me if my trade-in was a salvage title, and as a result, they attempted to extort me for the entire cost of the car...I managed to leverage the folks at the DMV to negotiate an additional $1500.00 for the car I purchased, much to Capital's disappointment.
The organization is crooked, don't deal with them. And their service department is clueless, never got one diagnosis correct on my car. I ended up getting it serviced in St. Albans.

OXFOR BIME _{on Google}

Aug 25th, 2015

Had but experience with them I bought a Mazda cx7 2007 cost me all the time monoy to repair something the car is clean outside but inside the angine is very bad...

Traven Francis _{on Google}

Nov 1st, 2015

This place is a joke ran by some people that don't really no what they are doing. The service department is a joke as well. I bought a 08 f250 there within a couple weeks my truck was leaking oil. So I got on my phone and they told me to bring it in. Went right through it. Said it was a value cover seal. I said I wasn't gonna pay for it because supposedly they have a 1 month 1 thousand mile warranty so they said they would pay half witch is a load of crap. I get there at 10 am in the morning. They said it would only be a hour or 2. So I'm waiting there and waiting there. Mind you I'm from middlebury witch is about a hour drive and I have work at 5pm. It's coming up on 3:30pm and I go see the status on my truck. They had the whole truck torn apart and said that it was the wrong seal they got. Now I'm pissed and I have to get back to work with no vehicle. So one of the half way decent sales guys gives me a ride back. They said they would have it down to my work that night witch they did. I got into it after they delivered it back. When I got into the truck I smelt a musty smell almost like sweat. Then I looked under my seat only to discovered a opened condom rapper witch was definitely not there prior to me bringing it there. So I was very upset about that. They called me a few days later to wonder when I was gonna come up and pay. I told the service department that they can go to hell and they weren't going to get a penny out of me. A few days later I noticed my truck was still leaking oil. And still is to this day but I will never deal with this company and I recremend anyone looking for any kind of vehicle to look somewhere else because there are scums born everyday. This dealership is worse then scum. They are lucky I don't sue.

William N. _{on Yelp}

Sep 24th, 2015

I bought a 2009 Subaru Legacy from them. I thought I was being smart and had them put it on the lift for me to look underneath. Everything looked pretty good except for a small oily leak on the bottom of the engine. They claimed it was residual oil from a recent oil change. They said they would clean the area well and run the engine to see if the leak persisted. When I went in to pick up the car and do the paper work, they said there was no more leaking and I was good to go. Fast forward about a month. The pathetic 1000 mile/1 month warranty has just expired, and I've taken my car into my regular mechanic for a slight scrapping noise in the brakes. My mechanic calls me up and tells me I need new pads and rotors on all four wheels, I need a right front wheel bearing, and my power steering rack is leaking. I had him show me exactly where the power steering rack was leaking, and sure enough it was the exact same leak I had noticed before buying the car. I asked my mechanic if the leak could have been mistaken for residual oil from an oil change, and he said not unless the person looking at it was completely clueless. My mechanic also said that the brakes were well below 50% and that any honest car dealer would have replaced them before selling the car. The final bill for all the repairs was well over $1000 on a car I had only made one payment on so far. I called Todd, the General Manager, thinking he would be reasonable considering he knew that I had noticed the leak before even buying that car. He said to bring it on in. We put it up on the lift and I showed him exactly where the leak was. He agreed that it should have been fixed before I bought the car. He said he would have to check with his boss and get back to me. After about two weeks of me calling him and Todd coming up with excuses and not giving me an answer, I decided to write it off. Now I just tell anyone who asks me about the car not to do business with Capital Pre-Owned. If you do decide to do business with them, just remember these important tips from my own experience and from other peoples'; 1) Don't trust anything their mechanics say, 2) Don't trust anything Todd says, 3) Know what your buying and what it's value is (they had my car listed $1000 over NADA value), 4) Don't expect them to do anything for you after you drive off the lot, 5) Don't expect the car to be 100% mechanically sound when you buy it. You will probably end up putting some money into it after buying, so get them as low as you can on the price. Good luck folks!