Intermountain Ornamental

Sep 11th, 2022

All I can say is - If it wasnt for the installers they would have gotten a one star review from me. Thankfully the installers made it better so I gave them a 3 star. Long story short after a long 8 week wait due to Covid- (understandAble) We were supposed to get our railings installed on the 15th. MID JULY so they said. When I called a couple days prior to see if we were even on the schedule for installation one of the ladies that work the front office- The same lady that took my money and gave me a receipt had NO idea where my railing order even was because the guy that did our estimate retired. After 6 phone calls and a couple emails later, They promised to do an express shipping and have them installed a week later on the 21st. Which was Much appreciated- Unfortunately the communication from consumer to customer sucked, The associate we worked with used the terms I dont know a lot & Not to mention had no idea what was even happening in that office. Seriously disappointing. So be for warned. This is where they are getting a better review from me. The installers were Fantastic! They arrived on the 20th which was one day sooner then promised. They were quick, Friendly and very professional: Unfortunately one of our railings were way too long -which just added fuel to the fire, but they made sure to let us know that they would have it installed by the next day. Which is fine. Great Thanks- However! They went way beyond there job title and they actually had them installed a couple hours later that night. So They were AMAZING and Im very thankful. Im not sure Id recommend this place to anybody, but in the END I am satisfied with my product because it really is Beautiful.
Jul 28th, 2022

Jul 24th, 2022

Poor communication from seller. No calls emails or texts concerning my rail after dn. Payment made.. 6 week delay! Let's hope install experience is better. Service: Custom fabrication
Jun 23rd, 2022

These guys were the only ones who would call us back for our internal railings. Thankfully, they did a great job. We're super happy with everything.
Feb 25th, 2022