Cafe Rio Fresh Modern Mexican

They forgot to add jalapeos to my nachos and then they forgot to add guac and sour cream to my quesadillas. So we had to drive back to get what we paid for. How hard is it to get the order right? Waited for my order again. Still no jalapeos on the nachos. We asked why, they were OUT of jalapeos. Why couldnt they have said that or offered something else to replace it? Next time, Ill go with Costa Vida, even if I have to drive a bit ways away.
Apr 8th, 2024

Apr 5th, 2024

Ordered online and only one item was correct. People who ordered beef got pork even though it was labeled pork. Lots of unhappy people. I called the store and I was on hold for 10 min before I gave up and hung up the phone. If Im gonna pay that much, I wanna at least get what I asked for. I wont be going back I dont know how they managed to stay so busy this location sucks!
Apr 3rd, 2024

Mango lemonade is sweet but delicious I had a salad and Loved the vinaigrette dressing.
Mar 27th, 2024

It was slow when I walked in and ordered yet no one assisted me for a good 3 minutes....there was a girl on her phone and the other girl was doing pickup orders and two other people just sitting around. I was in a hurry and came to cafe rio cuz it was slower than usual according to Google. Took forever to get through the food line even though I was in front ....no one could be bothered to help me. When I was finally helped, the girl just put beans and rice in my salad with out asking what I wanted....I like cheese in the bottom so the tortilla doesn't get soggy....now I'm eating a soggy salad. I finally made it to checkout and I hadn't even paid when there was a review option on the receipt. The cashier said let me help you with this and you get a free drink. But I didn't get to leave any reviews she did it for me over the counter and 5 Star'd everything....which is why I'm leaving a review on Google. Turns out that wasn't even my receipt as I hadn't paid yet , idk if the drink was free or not. But she spent so much time giving herself a good review customers piled up behind me. The whole thing was very unprofessional and I will not be going to this cafe rio again. Not a happy camper.
Apr 8th, 2024