AmeriGas Propane

No customer service & pricey. They need some competition even if its mediocre
Feb 19th, 2023

Very poor service, improvements are needed in every aspect of the ordering process. Wait times on hold are beyond acceptable and 9 times out of 10 the representative is unable or unwilling to assist the customer. We were quoted delivery within 7 days and it took 30 days before we received our order and this is with multiple calls to customer service and finally the order being expedited. I don't know how a company can stay in business when they deliver such poor service. Hopefully this will be the last dealing with AmeriGas, we are looking for our propane elsewhere.
Jan 12th, 2023

If you're thinking of using them for propane, do yourself a favor and choose someone else. We tried for 2 months to get a tank. Was told multiple times it was on its way and would be there that evening. The costumer service is horrible and from overseas. They barely speak English. Do yourself a favor and stay away from AmeriGas!!
Dec 19th, 2022

We have gotten propane for the last 20 years from Amerigas, but now with the local Salt Lake City office closed the service can only be described as nonexistent. I have called at least 7 times and always excuses - we will put a rush on it - transfer to the highest priority- etc ! - and still no delivery. Will have to go with another company once our tank is empty!! Do not use Amerigas!!
Oct 8th, 2022

We have a national account to service several of our facilities scattered over a wide area. Generally, Amerigas is good about re-fills (if sometimes a little slow). However, the low rating comes from fairly poor customer service I've experienced over the last 6 months or so. While I recognize that our local Amerigas office is permanently closed, and that the pandemic gutted their staff--both of which I can excuse as beyond their control--my concern is with unkept promises. I tried to arrange for new tank installation at one of my facilities months ago. After weeks of trying to get on the schedule, they finally phoned me to inform me that installation would happen either just before, or shortly after Labor Day, 2022. Unfortunately, I never heard back from them, and no install occurred, despite that a truck did come to the facility to fill up existing tanks soon after my call. I've phoned several times, since July 2022 and each time I get the same story: "We apologize for the inconvenience. I'll escalate this to my supervisor. Our installer will contact you ahead of time." The last time I spoke with a rep she was a little more responsive, and said she'd personally stay on top of this, and get back to me within a day. That was 8 days ago, and there has been no call. I get that Amerigas may not be able to resolve short staffing issues, but making promises is certainly within their control. I'm disappointed they made at least two promises they never kept. We're still without fuel, half a year later, and the apologies all ring hollow. I'm already in the process of finding another provider; we aren't in a situation where it's wise to be without propane for long. However good Amerigas once was, it doesn't seem to be there anymore. I can't recommend them, based on my experience.
Dec 28th, 2022