Ken Garff Mitsubishi

Jul 14th, 2016

I was never told they had just moved to their 3800 S. And State St. Location. I scheduled an appointment thinking it was the 500 S. Location because that's what it says on google still (they have not yet updated it) I lost approximately 30-40 minutes of time driving to the new location. My main complaint is that I was not notified of a simple recent location change and lost time because of it.
Feb 18th, 2016

This location closed when kengsrff sold the line in order to bring new dealers in.
Dec 9th, 2015

There service was good I won't deny that but the parts I needed they didn't have or even keep in stock
Sep 26th, 2015

Poor service department. I'll try to make a long story short but it won't be short. I called in on a Saturday because I got a recall notice. They couldn't even book an appointment and told me I had to call Monday, which poses problems for me being able to work out my work schedule in advance. I show up Tuesday for my appointment and ask the service manager how long it will be because if it's going to be more than 30 minutes, I will need to get a ride back to work and come back and get it later because I can't hang around for much longer than that. Even with putting on my front license plate (which they failed to do on a earlier visit because it took them a half hour to get around to putting on the back license plate when it was supposed to take 10 minutes total) it shouldn't have been more than 40 minutes. At 45 minutes, the service manager says they are almost done and that they just need to wash my car. I declined the wash because I was pressed for time and REALLY needed to get back to work. He then brought up my oil and asked if I wanted an oil change because it would be my first service and would be free. I said no because I just had my oil changed about two weeks earlier. He pressured me saying that my deal expires soon and I said I didn't care and didn't want the oil change and that I really needed to get back to work. He left. About 35 minutes later he comes back and tells me that my car is finally done and they'll bring it around while we're doing my paperwork. So we sit down to go over what was done. He tells me that he looked at my oil and it looked like the wrong weight so he went ahead and changed it anyway. And that they had washed my car. So WITHOUT MY PERMISSION and AGAINST MY WISHES, they did maintenance to my vehicle and washed my vehicle. They comped the oil change and the car wash is always free. Every time those service guys wash my car they scratch it so I don't want them washing my car for any reason and as the customer it should be my prerogative. Also, ABSOLUTELY NO NO NO to changing a customer's oil without permission!!! I filled out the comment survey I got from Mitsubishi. Immediately thereafter the service manager called to apologize. I reiterated to him what happened and then he suddenly told me a DIFFERENT story than what he told me in the service center. On the phone he said after he talked to me he went in the back and the technician had already drained the oil so they had to do the full change. And that he accidentally miscommunicated with me that he "wanted" to do a change and didn't know they had started one. Ummm...that means somewhere along the line there was a lie. If it was just miscommunication and he really walked in on that why didn't he immediately come and tell me since I had just told him that I REALLY REALLY needed to get back to work and that I was really anticipating on it being only a half hour??? And why would he tell me after the fact that they had decided to change it because HE HIMSELF had decided there was a problem??? And no matter what, who makes that decision FOR a customer? So now I'm even more angry because I can tell that the service manager lied to me. And I am absolutely going to post this review everywhere that I can find to tell everyone what happened. This is NOT the first bad experience I've had with this dealership. I bought my first Mitsu from another dealer and thought that because this one was closer that it made more sense. Since I end up having to take a half to full day off work every time I go to this dealer (which is down the street!) for something simple I might as well do the same thing and just go to the dealer that I can trust and that respects me.
Jul 31st, 2015