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      Matrix Spa & Massage

      ( 537 Reviews )

      Matrix Spa & Massage
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      Chamber Rating

      Verified Member
      4.6 - (537 reviews)
      441
      37
      19
      6
      34
      Read Our 537 Reviews

      Chamber Rating

      Verified Member
      4.6 - (537 reviews)
      441
      37
      19
      6
      34
      › ‹
      • David Rasmussen

        Had a couples massage and used the saunas/cold plunge. Everything was fantastic! Will definitely go back.
        Apr 6th, 2024

      • Isaac Lemus

        It had been awhile since my last massage and my visit made up for that time. Donna May was my massage therapist and she did a great job.
        Apr 6th, 2024

      • Aine Creedon

        This place had nice masseuses and staff working downstairs at the spa, but I was incredibly disappointed by the front desk customer service they accidentally charged us $500 on top of the expenses for our service and turned a birthday present to relieve my stress into an even more stressful situation. My husband tried to treat me to a spa day here and when I was on my way out they accidentally charged me $500 for someone elses package, then explained they charged me for the wrong special after I had to look over the charges and pointed out their pricing. Then they did not refund me and just charged an additional $300 to they same card. I stood around asking when they would be able to refund me and the lady made me feel like it would be taken care of and I should get out of the way and not worry about it, and she started ignoring me and speaking to other customers. Three weeks later and my partner has still been charged $800 by this place and has to dispute it with his bank now to try and get his money back they never refunded anything. UPDATE: Just wanted to note that they did end up refunding the money (...after I wrote this review), but I still felt ignored and like an inconvenience after I was expecting to pay $300 and was charged $800. They are not scammers but I still feel like if you are expecting to get a $300 service and are charged $800 and have to wait a month to get compensated this could leave some people in a really bad financial situation with overdraft issues on their card.
        Apr 2nd, 2024

      • Savanna Son

        I could feel the tension in my neck and back forming and was desperate to find a place that had an opening for a massage. I called around. Matrix & Massage got me in. I am so fortunate to have met Richard. He truly has a gift. He catered to what my body needed. If you are someone who struggles with headaches and migraines, please call and book with Richard. You will not be disappointed.
        Mar 29th, 2024

      • D W

        Jacqui is an excellent therapist.
        Mar 22nd, 2024

      Read Our 537 Reviews

      About
      Matrix Spa & Massage

      Matrix Spa & Massage is a top-rated spa in Salt Lake City, Utah. We have been awarded "Best Deep Tissue Massage" "#1 Massage Therapist in Salt Lake City" and “Best of Utah"! We have massage gift certificates and offer many styles including Thai Massage, Swedish Massage, Prenatal Massage, Hot Stone Massage, and more! Call to book your massage, and don’t forget to see our massage coupons. Our professional massage therapists have over 20 years' experience.

      Contact Info

      Services

      • Deep Tissue Massage
      • Thai Massage
      • Hot Stone Massage
      • Couples Massage
      • Swedish Massage
      • Pregnancy Massage
      • Reflexology Massage
      • Steam Room
      • Meditation
      • Facials
      • Sauna
      • Chair Massage
      • Sports Massage
      • Foot Detox
      • Shiatsu Massage
      • Relaxing Hydrotherapy
      • Craniosacral Massage
      • Ashiatsu Massage
      • Cupping Therapy
      • Meditation Cave
      • Infrared Sauna

      Languages

      • English
      • Spanish

      Specialities

      • Massage

      Vidoes

      Payment Methods

      • AMERICANEXPRESS
      • CASH
      • DISCOVER
      • MASTERCARD
      • VISA

      Images

      Questions & Answers

      Q What is the phone number for Matrix Spa & Massage?

      A The phone number for Matrix Spa & Massage is: (801) 799-4999.

      Q Where is Matrix Spa & Massage located?

      A Matrix Spa & Massage is located at 533 S 700 E, Salt Lake City, Utah 84102

      Q What is the internet address for Matrix Spa & Massage?

      A The website (URL) for Matrix Spa & Massage is: http://matrixmassagespa.com

      Q How big is Matrix Spa & Massage?

      A Matrix Spa & Massage employs approximately 20+ people.

      Q How is Matrix Spa & Massage rated?

      A Matrix Spa & Massage has a 4.6 Star Rating from 537 reviewers.

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      Ratings and Reviews
      Matrix Spa & Massage

      Overall Rating

      Overall Rating
      ( 537 Reviews )
      441
      37
      19
      6
      34
      Write a Review

      David Rasmussen on Google

      image Had a couples massage and used the saunas/cold plunge. Everything was fantastic! Will definitely go back.

      Isaac Lemus on Google

      image It had been awhile since my last massage and my visit made up for that time. Donna May was my massage therapist and she did a great job.

      Aine Creedon on Google

      image This place had nice masseuses and staff working downstairs at the spa, but I was incredibly disappointed by the front desk customer service they accidentally charged us $500 on top of the expenses for our service and turned a birthday present to relieve my stress into an even more stressful situation. My husband tried to treat me to a spa day here and when I was on my way out they accidentally charged me $500 for someone elses package, then explained they charged me for the wrong special after I had to look over the charges and pointed out their pricing. Then they did not refund me and just charged an additional $300 to they same card. I stood around asking when they would be able to refund me and the lady made me feel like it would be taken care of and I should get out of the way and not worry about it, and she started ignoring me and speaking to other customers. Three weeks later and my partner has still been charged $800 by this place and has to dispute it with his bank now to try and get his money back they never refunded anything.
      UPDATE: Just wanted to note that they did end up refunding the money (...after I wrote this review), but I still felt ignored and like an inconvenience after I was expecting to pay $300 and was charged $800. They are not scammers but I still feel like if you are expecting to get a $300 service and are charged $800 and have to wait a month to get compensated this could leave some people in a really bad financial situation with overdraft issues on their card.

      Business Response on Google Sep 28th, 2023
      Aine, Your husband has been refunded the money and yes it took some time. A decent human error on our part and we apologized.Our employee was extremely sorry so we were too. Small businesses we are shorthand on employees and we really can use your kindness and good will to understand us a bit.This is how we all make our living and you saying we scam and stole from people is just not right. SincerelyMatrix Spa and Massage Management. Again we are sorry about it. SincerelyMatrix Spa and Massage Management. Matrix has been in business for over 25 yrs, and we take pride on our work an business practices. will n. and we take prsnide on ou We been in bu We been in bu for it. We do not scam people,

      Savanna Son on Google

      image I could feel the tension in my neck and back forming and was desperate to find a place that had an opening for a massage. I called around. Matrix & Massage got me in. I am so fortunate to have met Richard. He truly has a gift. He catered to what my body needed. If you are someone who struggles with headaches and migraines, please call and book with Richard. You will not be disappointed.

      Business Response on Google Apr 4th, 2024
      That sounds like such a relieving experience! It's wonderful that you were able to find Matrix & Massage and connect with Richard. It's truly invaluable to come across someone who understands your body's needs and can provide such effective relief. It's great to hear that Richard was able to address your tension and cater to your specific needs so well. I'm sure his expertise will be beneficial for anyone dealing with headaches and migraines. Thank you for sharing your positive experience!

      D W on Google

      image Jacqui is an excellent therapist.

      Business Response on Google Apr 4th, 2024
      It's fantastic to hear that Jacqui has made such a positive impact as a therapist. Having someone who is skilled and dedicated can make all the difference in achieving wellness and healing. It sounds like you've had a great experience with her. Thank you for sharing!
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      Overall Rating

      Overall Rating
      ( 537 Reviews )
      441
      37
      19
      6
      34

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