TruGreen Lawn Care

Allen Arballo was very informative and did a great job with his service today.
Apr 8th, 2024

Randy did a good job. And I love the new vehicle tracking device and the estimated arrival time.
Mar 31st, 2024

Joseph, R was very punctual Quickly took care of the applications and left the information I needed on my door
Mar 29th, 2024

I would like to give them -2 stars but there is no option for this. I ordered tree and shrub fertilization, they showed up knocked on the door wandered around my yard without doing anything and then sent me a work order for "horticultural oil application" (something I didnt order). There was nothing else on the work order but the person on the phone told me they did fertilize my trees, they just cant put more than one thing on the work order. While still on the phone she sent me a new work order with both items on it. I told her I wouldn't pay for the horticultural oil application because that was not something I asked for, she replied with it comes with the fertilization and its only $36 more. I had to explain to her that "comes with" means part of not in addition. She had a hard time wrapping her head around that. Needless to say I was not impressed with their service or their phone service so I told her to charge me for the fertilization and cancel all of my other services moving forward. After getting off the phone with her I checked all my camera footage and the only thing their employee applied to my yard was a TruGreen sign. She knocked on the door then walked to one gate then the other (empty handed), got back in her truck and left. I would bet they get paid by how many work orders they fill in a day. I called to let them know that I wouldn't be paying for anything and I would like them to remove my card information from their records and all I got was a runaround from the lady. She repeatedly tried to get me to let them send a new tech out and continue using them. I had to get downright rude to get her to stop. She then told me I had to go online to remove my card so I tried. The system wouldn't let me remove my card without adding another. She told me that I needed to keep trying so I did and nothing. She told me to try back later. Like I have time to keep playing with this. I still have not been able to remove my card. If you call them, good luck
Apr 8th, 2024

Had Trugreen last year *2023. We had ongoing issues we tried to communicate with the service. We were assured we get a follow call back which never happened. We opted to go with another company this year *2024. Lawndoctor applied back on 03/13/24. Then I get home and see a Trugreen sign on my lawn. My wife's credit card was billed for their application. I called Trugreen and again spoke with a broken english gal from a call center in the Caribbean. She assured me someone would reach out to us. Its been three weeks and now our lawn is burnt from over fertilizing. I called again today and was told to go to the local address @1810 W Fortune Rd, Salt Lake City, UT to voice my concerns to the general manager. I guess that's my only option to get off the scam the senior list.....
Apr 3rd, 2024