Clopay Corporation

Aug 24th, 2021

Missing parts, long hold on the phone, terrible connection once connected, and then the call gets disconnected.. what kinda sht is this?
Jul 31st, 2021

Jun 21st, 2020

Feb 22nd, 2020

I know the supply chain is in a shambles right now but I have had an abysmal experience trying to get a Clopay garage door for my garage. I ordered it through Home Depot and the associate there has been great but that experience stops when it comes to Clopay. I ordered the door in July and was told that they were out a couple months and I should have my door in October. Well as October neared we had not heard anything so the HD associate called them and they said that there was a tension spring shortage and that because of that, we were out to the 2nd week in December. We called again sometime in October to find out if they could get it to me without the springs, and they said that everything was in stock except the springs so they would get it sent out as soon as they had them. I called them again myself just to see what they would say to me, and they said they were never out of springs and didn't have the panels in stock but they would have them and get the door to me the first week of December. I told my HD associate what they said about the springs so he called and they said the same thing, that they were never out of springs. This is odd because because he wrote it down when they told him that and I know for a fact that there has been a spring shortage in the industry. This time they told him I would have the door on December 22nd so we called them every week and they have been insuring us the 22nd. The shipping company called today and said they could bring it to me today which is a day early so I thought we finally had some good news. Well he soon called back and said he messed up and they still don't have the door from Clopay. So now I am being told the 27th. I have now had a finished garage with no door for 3 months and will never deal with Clopay again nor will I recommend anyone else do so.
Jan 21st, 2022