Twigs Flower Co

Flowers were ok, delivered so late in the day the recipient had already gone for the day. Will try someone else next time due to late delivery.
Nov 15th, 2023

Beautiful flowers but didnt include my note so person didnt know who they were from. Then I didnt receive a delivery confirmation and when I called the company to see if flowers were delivered so I didnt ruin the surprise, I kept getting a voicemail which was never returned. So Im deducting 2 stars because customer service was poor all around. I feel like they can do better. And Im only posting this review so they can see this because I never got a returned call.
Oct 31st, 2023

Oh my gosh the best service and quality!! My daughter sent me these amazing flowers from Twigs for my birthday. A lovely young woman delivered them right to my door with a smile. Yes, she parked her car, came upstairs in a condo building, knocked on my door, and handed me this gorgeous bouquet. It was not wrapped in paper - saving trees!! - simply fresh and beautiful flowers!! Highly recommend Twigs for the personal touch . And of course amazing flowers !!
Oct 1st, 2023

Wow... I was about to check out and noticed I'm being charged a $9.99 service fee. It says it's a one time fee, but I'm not paying a service fee for you to have my business. Not a great business practice when you're trying to get new customers. I can go elsewhere and not be charged this fee. If you need to charge a service fee, build it into the price of the product, otherwise it looks like you're nickel and diming your customers. I did not complete my purchase.
Sep 22nd, 2023

I am blown away! I used to own a flower shop here in Utah and we closed due to my sisters unexpected death. I know good quality and good customer service when I see it. Twigs absolutely outdid themselves and I am so happy with the product delivered. Easy online ordering and they followed the special instructions I gave them. From a florist to another, YOU ALL ARE AMAZING! Thank you so much!
Sep 13th, 2023