Ken Garff Automotive Group Corporate Office

The director of accounting and financial reporting is brilliant and totally hot. Oh, and the company is awesome!
Feb 21st, 2024

My son came in to have his oil changed and tires rotated and balanced It took them 4-1/2 hours, a bit much, time wise He paid, however, they broke two hub caps and messed up the balance and never rotated the tires. He tried talking to the service manager, but that got him nowhere so he ended up going somewhere else to have his truck work done. Mind you, he had to take the next day off of work To take his truck elsewhere and have the tires rebalanced and rotated which meant he had to use his PTO when this was not his fault . We ended up calling the GM at Ken Garff bountiful Utah and explained the situation to him. He was very professional and very nice and handled the situation right away. There was no arguing, no saying we were wrong. He said he would talk to the manager find out what went on and get back to me. Trent got back to me right away and said they ordered two new hubcaps today and I told him for the inconvenience of 4 1/2 hours that he should be refunded for his time and the oil change, balance and rotation. Mind you, they messed up the balance, and it made his truck shake really bad While driving. I mentioned to Trent that for the inconvenience, it was only fair to refund everything in which Trent agreed. He is going to issue a refund for the full amount, and buy new hubcaps for the truck. It was handled, professionally, tactfully, and in a nice manner. I appreciate everything that Trent, the GM at bountiful Utah Ken Garff did And how fast it was handled.
Feb 16th, 2024

My review is for the Toyota dealership in Cheyenne, WY. They dont care about their customers at all. The sales team and managers are rude and dont care about customer satisfaction. Corporate should do a better job in keeping an eye on them. This is unacceptable.
Jan 15th, 2024

I was going to pay cash for my car. The Salesman told me in order to get the price were I wanted it they told me I would make 5 payments. Not true on my paper work it shows a loan of 72 months at a certain dollar amount. I called and the place where it showed I had a loan. I am being charged daily interest and called the Salesman and he said the manager would write me a check for $100.00 to cover the interest from the date I bought it. BUT they said I bought it on the 11th of November I didn't even see the car until the 27th of November. I would not buy anything I mean anything from them. They are being investigated by the DMV department. For putting the wrong date on every document and for putting me on a loan when I was told I wasn't. Do not I mean do not trust them.
Dec 14th, 2023

I wouldnt recommend buying a car from Ken Garff Porsche in Lehi unless you are buying a brand new $300,000 + vehicle. They DO NOT care about their customers after the sale is done. In addition to not giving good follow up customer service, they lie. Hopefully I can save other people from having the same experience that I did.
Oct 30th, 2023