Vivint Smart Home

Long story short. I put AEP electric in my name. AEP forwarded me to their partners. Vivint was one of them. I said NO! To their services. They ran a soft inquiry on my credit without my permission. I spoke to Angel in customer service in billing. She stated and quoted that as employees they do not need customer permission to run soft credit checks, under their "legal guidelines" Angel was polite and patient.
Apr 6th, 2024

DO NOT BUY OR SIGN ANYTHING WITH VIVINT! This is a horrible company. Easily the worst customer experience Ive ever had with a service company. And then because of the horrible service, I dare you to try to cancel
Mar 30th, 2024

Absolutely terrible customer service trying to get an account cancelled. Ive been a loyal customer for years and they have made the customer service very difficult. Everything has been outsourced to Columbia. Im very disappointed in the experience and will make sure people in my network know to avoid Vivint. It is clear why they have so many class action lawsuits against Vivint for their various wrongdoing. It is unfortunate to write a review like this. Adding an update for 3/31/24 - These are the worst people to deal with. They have found a new way to charge my credit card after the number was cancelled and changed. I will never do business with them again. They are the worst, do yourself a favor and avoid them.
Mar 27th, 2024

This will probably be the worst review that I have ever written. Vivint called me towards the end of February to get me to install a security system in my apartment. I thought that since I had medical issues, it would be a wonderful idea. After listening to the sales speech and I had been thinking about putting one in, I decided to do so. I signed a contract in person with the technician, who should be working with ADT or a company that has a wonderful past and future. Prior to him showing up for the installation, Vivint was to run a soft credit check to see if I could pay for the system according to my past financial obligations. Once they completed their credit check, I was informed that I would need to pay three installments of $202.00, which would be three months at this amount. After paying this amount for three months, it would drop down to about $55.00 per month for four years. I agreed with the offer and waited to hear from the installer. It wasn't very long before I received a call from him asking what day and time would be good for me. We worked around each other's schedule and set a date for installation. On a Friday, I received a call from the gentleman who had the best manners and knew what he was doing together, decided that Saturday would be an excellent day for both of us. The next day, on a Saturday, he called me about thirty minutes from his destination out of respect. I told him exactly how to get here because putting the address in a GPS will lead you to a different location. He appears at the time that we had agreed upon. He starts off with being a younger gentleman, which I was very surprised by his disposition. We came in, and he went over his verbal communication that he was required to perform. I never stand on top of someone who knows what they are doing, and you also know that if he has any questions, he would ask. I went to one of the other rooms and played a video game. After a little while, he asked me to come look at what he had done. It looked wonderful, I'm not sure that anyone else would have performed better. I'm sorry for going into such detail, but I do not want anyone else to go through it. He was getting ready to attach the camera externally and asked which plug in that I would prefer... this is where things went downhill. I ASSUMED that it was wireless like the majority of other systems, but not this one. He had already been here a little over one hour performing a wonderful job. I had to refuse for him to drill a hole through the siding, then inside close to an electrical outlet. Remember that I gave his higher-ups my address, and with that being said, they never asked if it would be alright to mount an electric camera, having to drill holes. At this point, he was apologizing and was so sincere. He had no idea what was said between myself and the individual who was selling it. I wanted to have him take it down, but I had no idea of how he received pay. If I had him to uninstall everything, would he get paid fully or partially or not at all. I think that you can see what type of person I am. We thought together, and he came up with the idea of mounting the camera inside, where if anyone came in, it would be guaranteed to get an excellent view. I told him that it was a wonderful idea and I was just thinking about how much he cared about myself. About another thirty minutes, his job was completed. I told him that I greatly appreciated how much he cared for the customer. We shook hands, and he left apologizing numerous times. I simply said that if the sales department asked specific questions about being able to drill a hole from the outside in, then it would have never taken place. I just received this in the mail. I'm pretty sure that I know what my credit score is. Please look at this photo, and you will be the judge. I pray that this does not affect anyone else.
Apr 4th, 2024

Vivint: A Nightmare of Incompetence and NegligenceMy recent experience with Vivint's customer service was nothing short of a descent into frustration and despair. In what can only be described as a masterclass in appalling service, Vivint managed to shatter any semblance of trust or reliability I had in them.Attempting to address issues with my security panel, I reached out to Vivint, hoping for a swift and effective resolution. Instead, I was met with a barrage of incompetence and indifference. Requesting to speak with a manager yielded nothing but a robotic repetition of "I'm sorry for the inconvenience," a phrase that has lost all meaning in the hands of Vivint's staff.With hundreds of thousands of dollars worth of medical equipment at stake, the urgency of my situation was clear. Yet, Vivint callously informed me that it would take an entire weekend to rectify the issue with their panel, leaving my valuable assets vulnerable and useless.Adding insult to injury, Vivint had the gall to demand a $99 fee for a technician to visit, despite my having already paid for this service days prior. This blatant attempt to squeeze even more money out of an already aggrieved customer is a testament to Vivint's disregard for basic decency.After wasting a torturous hour on the phone with Vivint, I was left with no resolution in sight. Their inability to provide even a semblance of competence, let alone empathy, is staggering and unforgivable.In conclusion, I implore anyone considering Vivint's services to steer clear. Their abysmal customer service and complete lack of regard for their customers' well-being make them a company unworthy of anyone's trust or patronage. Save yourself the headache and look elsewhere for your security needs.
Mar 31st, 2024