Petersen Medical

Terrible company to work with. Ordered 10 days ago and havent seen my supplies. Had another situation were I was not happy about with my previous experience and they threatened me with not full-filling and of my medical requirements. Id look elsewhere where if you can
Feb 28th, 2024

Do not deal with this company, I will tell anyone I know not to deal with them, they are a bunch of inept individuals that can't get anything done. They will take your order and that is where it ends. They are a 0 star company, pure waste of time. Save your time and effort and go to IHC to or Alpine home medical to get all of your supplies, had great experiences with both of those places. It is absolutely incredible this company is in business.
Jan 20th, 2024

It was so easy to order more supplies for my CPAP, and Sarah (I think that was her name) was so helpful to me with my balance and helping me figure that out.
Jan 20th, 2024

Working with the branch in Cortez, I received a CPAP in early Fall with the warning from them that insurance would require I regularly get such things as the mask, hose, and air filter changed out after only weeks. I said it was fine so long as insurance was paying. They said they would call when it was time. Nothing. Called them and finally got through to someone two months later. Was told that it didnt matter. Ooookay. Got a call in January from this office, the main office, by computer asking if I needed replacement parts. I said yes. The computer said someone would be in touch. Nothing. Now it is March and I have left messages both here and at the Cortez branch only to receive dead silence. I may have to call up Medicaid and ask if this is a problem. If they screwed up my insurance, I am going to make sure Medicaid knows who is really at fault.
Mar 6th, 2024

Petersen Medical built my fathers wheelchair (manual), so when it needed a repair we reached out to them. The repair was simple, just a bracket attachment for an armrest that had broken. They said they would send someone out the next week. Guy comes out, confirms its an easy repair, and says he will be back the following week after ordering the part. We do not hear from him for over two weeks, and then he repeatedly kept delaying and putting it off saying things like Im hoping next week. Then after four weeks we are told that we need to get a prescription in order to do the repair. This takes another two weeks because we cant get a fax number to send it to them, and when I asked them to fax it to my fathers PCP they said it didnt go through. Once thats done, I once again do not hear back from this guy and have to reach out multiple times. He says he will be out Friday to do the repair. Friday comes around and now hes telling me that theyre having problems with the insurance and would we like to pay cash or wait for the insurance to be figured out. If Im going to pay cash Ill go somewhere that doesnt take EIGHT WEEKS to mount a BRACKET on a WHEELCHAIR and consistently not respond to my calls and texts.
Feb 16th, 2024