Shay Conder - State Farm Insurance Agent

Tyler Cox _{on Google}

Feb 7th, 2024

Switched my policy from TN because State Farm decided to drop every one in TN with a Kia or Hyundai even if they got the security update on their car. My first bill with Shay was over $600. I called because it was supposed to be around $200. The receptionist said that it was due to a past due balance on the TN account, so I paid that.
The second bill was still over $600. I called again and they said it was installment 2 of 3 of $400.
They kept trying to say it was a past due payment, but $1200 would be 6 months past due. They wont let you go a month past due before they terminate your policy, so I know its not that. Shay said he would look into it and call me back.
Few days went by and no call. I called back and the receptionist answered. Then they stated it was a policy change and they would reach out to the accounting department and would reach out to me the next day because there was a lot in the queue. Never got a call back.
A few more days passed and I tried to call multiple times and it would go to VM. The 5th day calling I finally got the receptionist again and the first thing she said was it may be a past due balance on the TN account. She then told me to contact my agent in TN to see what happened. I hung up and got a quote from progressive.

amanda mendoza _{on Google}

Oct 22nd, 2023

Shays office is awesome and always so helpful when I have questions about coverage with home and auto. Definitely recommend to family and friends who would like a trustworthy insurance agent.

Zach Nielson _{on Google}

Oct 21st, 2023

I have had my Car, Home, and Life Insurance with Shay for a decade and I cant say enough about them. I love State Farm in general but the real reason I stay is because of Shay and Patty. They know their stuff and are always willing to help and have a conversation and answer any questions. If you want to have your insurance done right the first time so you dont have to worry, go see Shay or Patty.

Yeni Valles _{on Google}

Oct 10th, 2023

The staff at State Farm Insurance is always ready to help, find the best way for you to cover your car, or property, and treat their clients with respect and reliability. I highly recommend them!

Teresa Barney _{on Google}

Oct 8th, 2023

The worst customer service ever. I will be canceling all my policies. I could not reach my agent when I needed his assistance in the death of my husband. No call back, no how can I help? or i'm sorry for your loss? just ignored. After getting paid his commission, all service stops. They even mailed out a cancel letter in a red Christmas envelope, how ptofessional, addressed to a wrong name, yes, could not even get my first name correct. I am canceling all my policies with State Farm and moving them to a company that services their customers and calls them by name.