Overstock.com Corporate Headquarters

Dont even waste your time calling customer service. They will give the the same scripted responses regardless of how many people you go through. They claim that they accept returns. What they dont tell you is that they will charge you $40 to ship a $60 item back to them. This company is straight up fraudulent. I am deleting the app and will never buy from them again.
Apr 27th, 2022

Attended a multi-hour conference on ravencoin here. Great show! Leader came in on a hoverboard. Kind of what you'd expect from a tech giant.
Mar 17th, 2022

Mar 12th, 2022

I had such a dissatisfying experience with this company that if they were to offer me any item in their inventory for free, I would not accept. If you think that is an exaggeration - think again. Not going to happen. These folks do not communicate with each other in their own company. The left hand has no idea what the right hand is doing. I placed two items in the cart on their website and selected PayPal as my payment method. I was redirected to PayPal and I accepted the terms of PayPal. In all my decades of using PayPal, at that point I am redirected back to the merchants site to conclude my order. Not this time, at that point the order was submitted and I only knew because I received a prompt email from Overstock thanking me for that order. However, I never submitted the order. I was never re-directed back to the merchants site to select any type of delivery options (of which the rep informed me there were no options) or review my order or submit my order. I never clicked any Submit or Place Order button. Yet this company states the order was placed "on my behalf". By whom?? PayPal certainly doesn't do that and if anyone is going to do anything on my behalf they had better have my authorization to do so first. The rep I spoke to could not grasp this concept. Their website is flawed. Not functional. Another rep responding to my BBB complaint stated that I agreed to their terms and conditions, return policies, cancellation policies, etc. when I submitted the order. How in an ants butt am I supposed to know I have 30 minutes to cancel an order when I never placed an order? Again, rep is not able to comprehend I never submitted or placed any order and the problem is with their website. This company attempted to withhold shipping fees ($400+) from my refund for an order that I cancelled (that I never submitted) before processing was completed and before the items were ever in transit. A shipment had been created at the delivery company (I spoke directly to the delivery company) - but the items were never in transit at time of cancellation. I ordered a loveseat and sofa. The rep told me (on the phone when we were trying to clear up this matter) the only delivery method available for that order was outside the house. Now, I am over sixty years old and I am not capable in any way shape or form of lugging those items into my house from my driveway even if I ate a hundred pounds of spinach. There is no way on God's green earth I would have selected a delivery to have a loveseat and sofa dropped in my driveway. That should have been her first clue something was amiss. Had I ever been redirected back to that page for delivery I would have removed the items from the cart at that point and moved on to another company that offered white glove delivery. But I was not and I did NOT submit the order. Upon hanging up she said four hundred plus dollars would be deducted from my refund. I was going to pursue that otherwise but I immediately received two emails and two text messages from this company issuing a full refund for the order. What?? Then about a half hour later comes the answer from the BBB rep reply that I had agreed to all their policies upon placing my order and I would be charged shipping fees. Again, What?? The rep further stated that if white glove delivery is offered it would have been on the page of that item. I did not go through every item on their website to notice any different options for all their different items nor am I required to. Who's on first at this company? I assure you it is not anyone remotely competent. Still not sure as to status of refund for this order I never placed. Too many conflicting stories. And the wheels on the bus go round and round.
Apr 23rd, 2022

We received an incomplete kitchen island table with half the table top missing, and then found ourselves on a nightmare merry-go-round with "customer service" reps who spoke broken English (from the Philippines & India), only to discover the actual "marketplace seller" is in China (Farfar View). This seller asked us to take multiple pictures (after we'd already packed it all back up again), asked us to fully assemble it and "perhaps you like design of this table." Its a cheap, incomplete product, not worth the cardboard it was shipped in. Overstock.com is headquartered in Utah yet allows its incompetent sellers worldwide to dictate outrageous policies to customers. No oversight, no accountability on their or their sellers' part. It's amazing these rackets are legal in the U.S.
Mar 13th, 2022