Lady Fitness - Sharon Puffer

Awesome opportunities and great people
Aug 19th, 2018

Horrible customer service! I had an appointment, when I showed up, there was no one in the front office. I waited, and waited. 10 minutes passed with no help. They knew I was coming. Rude. I never heard back from them.
Sep 1st, 2017

Jul 14th, 2017

DO NOT TAKE YOUR CHILDREN HERE!!! I signed up for a 3 yr membership (cheapest) and for the daycare program (not being informed at any time that the daycare was part of the three yr contract) after signing the papers I took my son to the daycare and noticed problems right away (worked in daycares for 4 years) there was one VOLUNTEER, aka mom who volunteers for 2 hours a week for free daycare, who was alone with 12+ kids, law states that certain age groups need different number of adults supervising, should have been at least three adults for the number and ages in the room. Didn't think much of it And regret it. During my class I look in on my 4 month old being ignored in a saucer being violently bounced by two older kids (not the last time he was hurt) and the daycare volunteer completely ignoring him. Jump 5 months later, my son is only exposed to certain germs while in the daycare, which doesn't monitor whether kids are sick or not, I'm very careful that he is not around anyone who could make him sick enough to be a problem. Well low and behold my 9 month old got the flu and had to be hospitalized. With the extra medical bills and not having any other method of daycare while I worked out I called to cancel the daycare and just keep the membership that I was told I was in for 3 years. Turns out that even after the employee and manager told me I could cancel the daycare I'm now being told that I have no choice but to keep paying for services I'm no longer using. Regional manager called me to basically call me a liar and that I can't POSSIBLY know where my son picked up the flu, that it could have been anywhere, like she knew more about where my son had been exposed to than me and that she would have NEVER told me that I could cancel. The gym itself was a good place to work out and the classes were enjoyable but endagering my son in an unkempt, germ infested, negligent, child endagering daycare is not worth my time or my money nor is it worth yours.
Jul 12th, 2017

This company has done nothing but lied from the second I signed their contract, I was told I can cancel a contract for a fee of $50 no questions asked, only reason I signed it. A year later move a half hour away from any location and went to cancel and they told me you can't cancel unless you live 25 miles from any location or are permanently disabled. So of course I raised hell and the manager told me if I paid 1/3 of what I owed she'd get it cancelled, well I should have got that written and signed in writing because when I got enough money I went back and of course she wasn't there and they told me the new policy was to call for cancellations and gave me a number... we'll what do you know, I called the number and they told me no.. there are no sort of cancellations. I year goes by and I call to change my payment method, and this is the first time I'm told I can transfer my contract to a friend and I just need to talk to the gym, relieved I find a friend that wants to take over my contract and I call the gym and plot twist, they tell me "you can't transfer unless it's paid in full"... long story short, they will nickle and dime every penny from you and they do not care about customer service when it comes down to them getting paid. This experience was a nightmare, get a membership from a better gym that actually has a cancellation option.
May 3rd, 2017