Texas Health Family Care

Jul 19th, 2023

Dr. Galindo is always so professional and courteous! I feel he really listens to my needs and provides great care. The nursing staff is always great as well. Very polite and communicative. All around a great place for family care.
Jul 12th, 2023

Jun 18th, 2023

This rating is NOT for the doctor, but for the overall experience, the lack of communication and discrimination felt through some interactions, and overall hassle. **BE AWARE** This office may NOT accept your insurance even after they confirm your insurance is in-network with them. I made an appointment about a year ago with Dr. Ko and when scheduling my appointment over the phone I asked if my insurance was in-network with them and was told it was. The next day I went to my appointment with my insurance card and asked them again to make sure my insurance was in-network and I waited more than 30 minutes in the waiting area so the staff could confirm the insurance was in-network which they reassured me it was. I went to the appointment had a regular check-up and diagnostics and months later I receive a bill saying my insurance did not cover the appointment nor the lab work. That is when I called Dr. Kos office and spoke to a staff member that told me they mistakenly thought my insurance was in-network and because of this problem, they would try to write-off the bill (I spoke to at least 3 different people who told me the same thing). Meanwhile, the pandemic hits harder, my husband and I become both unemployed and full-time students. I continued to get bills, and every time I call the office and I am told to wait, and that I will receive a call back (which never happened). More than 6 months later and this is still happening. I was also getting bills from the lab work I did (even though I was assured they worked for several labs and would give my information to an in-network location). 9 months goes by, and I receive a letter via the patient portal saying my bill was delinquent and that I should know I needed to pay because I signed the Financial Payment Guideline and Agreement. In the email, they talked as if I purposefully went to the appointment knowing it was out of network, and now, I did not want to pay. I replied to that message which was not opened for weeks until after I escalated this issue. Bottom line, after almost 10 months of reaching out and not hearing back from anyone, finally someone calls and says all they can do is to decrease the bill by half, and that in no point in time this bill could get a write-off. During this encounter, I also had to listen from the manager supposed to be working with me talk of how I have bills to pay too, so should you. I am so over it, I asked for help to pay for a bill I wasnt supposed to have in the first place (had they done their job) and now I have to listen and be lectured over the phone? This is unacceptable and unprofessional. I made the payment over the phone with the rude manager, and the patient portal system still showed as if I owed the other half. They told me the system would be updated. It took another 3-5 months for this saga to end. I had to call again because the patient portal system wouldnt update, and the staff wouldnt believe I had made the payment requested. I had to send proof of payment because they managed to misplace my payment receipt. A true nightmare I hope to never need to use the services of Texas Health. This whole situation is humiliating and unacceptable. All this could have been avoided by day 1. Maybe this will not happen if you have a major insurance, but after this experience, I wouldnt try. Here are a few of the names of people I spoke to both at Dr. Kos office and at the Texas Health Billing Department: Sandra, Leslie, Robbie, Donna, Nelson, Ashley, and Jessie. 5 stars for Dr. Ko great experience with him! 1 stars for Dr. Kos male nurse Maybe he was having a bad day, but this guy was plain rude. 2 stars for staff They were always courteous and friendly. However, never called back and could not de-escalate a situation that was caused by their own. 0 stars for billing resolution Overall, even though Dr. Ko appears to be an amazing doctor, the hassle, humiliation, disdain, and total neglect of this situation was too draining and not worth the visit.
Jun 9th, 2023

Very sweet Nursing staff and Dr. Koo has been a good new Dr. For me.
Jun 5th, 2023