HCA Houston Healthcare Mainland

Told us my 7 month year old cousin didnt have anything wrong with her arm. Doctors didnt care as much and brushed it off like nothing. Went the next morning to a bone healer just to find out she had a dislocated shoulder. The hospital did x rays and everything and couldnt find anything? Her elbow and shoulder were both popped out. On top of that wait time is ridiculous.
Apr 6th, 2024

My mother fell went in the nurse Velma that has a giant tattoo on her arm. Was rude and ugly for no reason I asked her for a gown she said wait in a few she never came then I was waiting for the doctor she showed up and said he's not releasing her and walked off. No respect just attitude. I would have told the ambulance to take her to clear lake if I knew we would have been treated like this.
Mar 6th, 2024

Feb 22nd, 2024

Currently sitting in the waiting room in the ER. Been here so far almost 3 hours (with my child) they took my blood pressure, which is dangerously low, and sent me back to the waiting room. Now there is quite a few people here but only the ones with obvious money are being seen. Also, the nurse kept asking me if someone could pick up my child. If I had someone to get her she wouldn't be here. I guess because I am poor (a home owner with no debt) I should just go home and die on my couch in front of my child. If I die because of the lack of care this is an official declaration for my family to sue and overall destroy this hospital.
Feb 14th, 2024

I have been here 3 times in the month of February. The 1st time I left after 4 hours , the 2nd time wait was going to be about 8 hours so I didn't bother to stay so my review I'm posting is solely on my recent visit Feb 28th. The best if the best of medical professionals were on site!! My visit was around 3 hours,I was screened, had X-rays a cat scan and my arm was braced up for a fall that happened at my apartments. I was able to get the video footage from my neighbor's doorbell camera and want to stop back in to show everyone who helped me just to laugh with me, it's pretty funny now that I'm not longer crying. But the biggest shout out is for the PA, who just started her shift! Thank you so much for the phenomenal treatment and all the education about a surgery I was hesitant on having done when it was recommended to me last year. Every person there who was in contact with me showed so much compassion and care even the nurse admin who greeted me with " ok , what did you punch?" Haha since I was holding my hand and crying like a big baby. She has a great personality! I really didn't want to go back to this location, but because of the pain I was in, nothing mattered. I'm so glad I chose to return , I have nothing negative to say about this facility and only wonderful things will be spoken word of mouth. Thank you to all 10 staff workers who dealt with or put up with me & made me feel like I mattered during my time of pain. What an incredible group of heros !!!!!
Feb 16th, 2024