Amegy Bank

They get 1 star because of the other branch which eventually handled a situation ENTIRELY Amegy's fault. My father passed away in August, and about a month later I realized he still had accounts with Amegy. My parents banked with Klein, then Amegy, for over 40 years and at the end of his life, the treatment from this bank was appalling. Long story short - I presented my parents' trust documents, which state, on Page 2, the document exists to avoid probate. Kelly, the branch manager, looked over my documents and showed me the door, stating that the Trust had to be probated. I spent time and money on a lawyer, only to have the lawyer point out page 2. Upon receiving this information, Cindy, the banker, apologized, but Kelly never bothered doing so, never troubled herself to leave her office and speak to me and went on to make it seem like the situation, which she created, during an already difficult time, was my fault and my problem to solve. She's the bank manager, but it's as if she had never seen a Trust before and then she covered her inexperience and actions with hubris, instead of humility or even the BASIC grace of an apology, after she callously wasted my time and money. I will NEVER do business with this bank again. Never. This was the worst experience I've ever had with a bank, by far.
Nov 14th, 2021

Very poor service, had to wait in line for 10 minutes. There was no one to attend to the costumers at the window.
May 16th, 2021

Jan 29th, 2021

Member since 1989. Great bank. Always courteous and very helpful throughout the years.
Nov 3rd, 2020

Covid 19 and Bank friendliness, wow not a combo for this bank, not being a customer and trying to cash two checks drawn on their bank, when you suffer from an Extremely bad case of CS....is not easy, medically I can not wear a mask, yet you can not wear hats or hoodies in the bank still but they will not give you money without a mask. So they process your checks leaving you at the counter maskless for a period of 10 minutes only to send you to the drive thru where normally banks will not cash a non account holders check. Causing you wait in a commercial customer line for a longer wait! What customer service one can expect here! No fever no symptoms but you are killing the world with your maskless face! Thank you Amegy glad I am not looking actively for a new bank home!
Feb 28th, 2021