The LEGO Store North Star

Great service a smaller selection but a nice shop Friendly
Mar 24th, 2024

I spent $30 on a Lego set for my brother and it came with two missing pieces, then as a freebie my mother got(the bunny set)it was also missing pieces to it.
Mar 18th, 2024

Mar 16th, 2024

Jan 29th, 2024

Ive gone back and forth on this one, but I was miffed at my last visit. I was in town for a convention (as I live out of town) and carved the time out to drive over and visit, specifically to nab a free with purchase VIP item as I dont get down often. I picked up several items and was going back and forth at a final one and ultimately decided to put it back while being one of only a few customers there and made my way to the counter. As I got to the counter I mentioned deciding to put something back within earshot and asked about the February VIP free with purchase as k didnt know what it was. His response: Oh its not that great it looks kinda dumb. I pulled the VIP card out, then scanned and my total rang up and I threw my card in. After the total rang up I inquired about the Free with purchase and he said oh you didnt spend enough, you need to spend $75.00 I inquired about purchasing that aforementioned item I put down which would have put me over $75 had I grabbed it and the reply I got was no it HAS to be in one transaction. I walked out fairly upset. Now, admittedly I could have been more informed about my VIP criterium to receive that gift, but after conversations with several people from the LEGO community I was encouraged by multiple people this encounter is something the company would want to know about. I later tried another LEGO location in San Antonio and had one of the best customer service experiences Ive ever had. I would recommend the La Contera location if youd like to visit a LEGO store in San Antonio.
Feb 12th, 2024