Vivint Smart Home

Michael and Megan Minton _{on Google}

Feb 28th, 2024

He would not introduce himself and we have a sign that states DO NOT RING OUR DOOR BELL. Especially at 8pm.
We have a baby and really ruined our evening routine. We understand he has a job to do but 8pm is NOT the time to ring a doorbell when someone has a sign asking you not to do such. We will never do business with vivint for this very reason alone.

Val _{on Google}

Feb 9th, 2024

These offices are closed.

Leticia Rodriguez _{on Google}

Jan 11th, 2024

I agree with all the negative reviews for Vivint. I recently, November 2023, upgraded my Vivint System before reading all the reviews. I've been with Vivint since 2016 and did not have any problems until now.
I received a quote online and scheduled an appointment with a technician for consultation. When the technician, Manny Cruz, arrived he quoted me a lower price than the quote I received on the phone. I paid the lower price from the technician in full.
Then the following day, when I was checking my card statement, I noticed Vivint had charged me additional amount from the priced quoted by the technician and that I paid in full.
I called Vivint and after a heated discussion they agreed to reimburse me. They reimbursed me in December 2023.
Now in January 2024, Vivint is, AGAIN, billing me for, an additonal amount beyond the final drive out price that I was quoted by the technician, telling me the amount is for equipment for the November 2023 upgrade! This is not true!!! I paid in full, almost for the lower price the technician, Manny Cruz, quoted me.
Manny told me Vivint was having a holiday sale that was lower than the price I was quoted over the phone. Now they are STILL trying to charge me extra!!!
When I contacted them via phone, they were not helpful. The customer service rep connected me to the manager but there was no answer so I left a message and then he called me back and when I answered the phone the manager did not answer.
Then I checked my voice message and he said he would return my call in 30 minutes but he never called again.
I am filing a complaint, against Vivint, with the Better Business Bureau.
DO NOT DO ANY BUSINESS WITH VIVINT!!!