Escape The Room San Antonio

Awesome experience! We had a blast! Staff was great!
Apr 9th, 2024

The room was much like any others-- find numbers, use them as "clues", repeat-- but I'm reviewing the overall experience of this visit, which was pretty disappointing. To start, I will give credit to them for honoring the grace period. We had people show up late but still within the 15-minute window and so our 60min clock didn't start until then. Unfortunately that's about the only good thing I can say about it. Bathrooms-- disgusting. We were there on a Saturday so I understand it could have been busy but there's always time to do some cleaning up. Customer service-- lacking. Before the escape began, we were told we could ask for as many hints as we wanted, after a certain time. Perhaps we misunderstood, but half our group heard that loud and clear. That was not the case. We asked for three hints, and beyond that we were told we could not recveive any more. So we had fifteen minutes of just hitting our heads against the wall. Our host, though that is a generous title, was not the one who let us out at the end. Not sure where they disappeared to. The young man who did come get us told us that he had no time to discuss any of the clues with us. We were stuck on one item. He confirmed we were doing it right, but it still did not work. He would not show us. He said he had to get the room ready for the next group. Previously he had said there were no groups after us. Nobody was in the lobby waiting, and there were no more reservations made. Throughout our visit, we had a friend waiting in the lobby-- she showed up too late, he would not let her into our room even though we paid for it. Ridiculous. She said they were turning down multiple smaller parties while we were in there. The paties may have been too small, but they weren't getting any other business so what's the point in turning down willing customers? Finally, as we went out to the lobby to get ready to leave, we never saw any employee again. Nobody came out to ask how the visit was. Nobody ofered to take our photo, with all the props they have there. We didn't want any, but they didn't know that. Anyway, overall this was a waste of money. I do not recommend, not to anybody.
Apr 7th, 2024

Went and did The Heist and it was hands down the worst escape room I have ever been to. The props barely worked and our game master switched two of the locks so we were stuck until he decided to come in and actually help us. You could tell the game master did not want to be there. He was barely paying attention to us. Despite having the right code one of the locks would not open and we were told to be precise despite several failed attempts. Game master just stopped responding to us, so we left with time to spare.
Apr 7th, 2024

This is the WORST escape room I have ever been to. I have played about 20 escape rooms in different states and this one was horrible. Its the only room I have walked out of with time on the clock. The locks werent working. Two of the locks were switched, so even though we had the right code and right place it wouldnt work because it had been placed on the wrong prop. We had asked the game master if we were using the right code and they said yes, after 5 minutes of trying it and it not working, they finally came in and told us it was the wrong spot. After that the safe did not work, after 10 minutes and asking for help, we didnt get any. The room didnt feel like it flowed well and after all the issues with locks and the safe completely not opening, we decided to walk out. The escape game is 100% better, so go there, instead of this waste of a money company.
Apr 6th, 2024

Difficult and fun puzzles!
Apr 1st, 2024