Lonestar custom decks

My wife and I were very happy for choosing these men, Kevin kept his appointment,  he's a very down to earth man and his employees are on point. I highly recommend him these guys know what they're doing , very professional.
Jun 21st, 2022

Jun 4th, 2022

We used Lone Star Custom Decks in 2016 to build a composite deck and arbor. In 2022, only 6 years later, weve had to completely demolish the deck due to rot in the framing and overall shoddy construction. What makes it even worse is the absolute lack of response and accountability from this builder when I asked them repeatedly to come out to look at the issues. Despite finally getting them to set a date and time to come out, they were a no-show with no communication at all. Subsequent messages from me went completely ignored. When we had the rotted deck demolished by another deck company, they were appalled at the quality of the construction. For example, the footings for the deck, which supported the load of the two level deck and arbor, were set at no more than 4 deep (see photos for the size/depth of the concrete footings!). In some areas, soil erosion had unearthed the footings to where they were no longer in contact with the ground. Some of the framing for the deck was directly buried in the ground without concrete. We live in a county area that doesnt require permits or inspection for deck construction, and this company clearly cut every corner imaginable as a result. Stay away from this business! Services: Pergola construction, Composite decks
Dec 11th, 2022

Update 11.16.2022 - I would like to reiterate that we loved their work and how fast they finished. But again communication is where they need improvement. Attacking a customers character is never good. See Yelp review for images of the unprofessional text exchange. First off I have to say the work and speed that their crew delivered was great. We love everything that they did for us. We had a number of requests for them to: 1. Build a deck near our pool with cover 2. Replace our fencing to hide the pool equipment 3. New fence towards the back of our property In the photos you can see how great it turned out. Now where they lost their stars is in communication and dealing with conflicts. 1st issue - We had a dumpster provided that they subcontracted and had a number of issues. James gave my husband the phone number to contact dumpster company and "deal with the issue". As a customer all issues pertaining to a subcontractor that THEY hired should have been handled by them and not us. 2nd issue - some of the fence posts they installed warped and we asked for them to come repair. We had to text and call about 10 times! We were given dates that someone would show up and then no one showed up and no communication about 5 times. Continuous calling and text had to occur with the same result. Then random out of the blue one day someone showed up to fix the fence and once again no communication to inform us they were coming nor after to check how the repair went. This process was extremely frustrating and clear that dealing with conflicts isn't their forte. Services: Deck design, Deck replacement, Deck installation, Composite decks, Fence building
Nov 8th, 2022

Update 11.16.2022 - I want to reiterate we loved their work but again their communication is just not great. Here is an example of it; after I wrote my review here is how (text messages) he approached me. Attacking a customers character is never good  First off I have to say the work and speed that their crew delivered was great. We love everything that they did for us. We had a number of requests for them to:1. Build a deck near our pool with cover2. Replace our fencing to hide the pool equipment 3. New fence towards the back of our property In the photos you can see how great it turned out. Now where they lost their stars is in communication and dealing with conflicts. 1st issue - We had a dumpster provided that they subcontracted and had a number of issues. James gave my husband the phone number to contact dumpster company and "deal with the issue". As a customer all issues pertaining to a subcontractor that THEY hired should have been handled by them and not us. 2nd issue - some of the fence posts they installed warped and we asked for them to come repair. We had to text and call about 10 times! We were given dates that someone would show up and then no one showed up and no communication about 5 times. Continuous calling and text had to occur with the same result. Then random out of the blue one day someone showed up to fix the fence and once again no communication to inform us they were coming nor after to check how the repair went.  This process was extremely frustrating and clear that dealing with conflicts isn't their forte.
Nov 2nd, 2022