Petco Corporate Office

Cyd Linda Marie Frigo _{on ChamberofCommerce.com}

Apr 2nd, 2024

I FILLED OUT MY COMPLAINT BUT YOU WOULDN'T ACCEPT MY COMPLAINT!!! FLUNKY BUSINESS FOR SURE!!!
I said I paid $59.99 for a 7 lb. Shih Tzu and $55.99 for a 8 lb. Poodle, THEIR well kept mind you! Your pricing yourself right out of business! Now you also charge $5.99 per pet for grooming materials. The employees are out Petco are awesome, but I bet you can't afford to pay them a red cent!

David _{on ChamberofCommerce.com}

Feb 11th, 2024

The manager Chris at this location is very rude. My wife & I spent $100 and card did not work, was told by checker there was atm accross the street. Asked my wife to wait so they would not re-stock all the stuff we picked out and checker said don’t worry, I won’t put it back. I asked again to please not re-stock merchandise as manager looked on and she said don’t worry, I won’t. We went across street, used atm, had lunch and about hour later came back and all product was put back on shelf. When I asked the name of the manager since he was not wearing name bag & told him checker had promised us all the products would not be put back, he said I’m Chris, the manager, I put it back, almost like he was proud of what he had done and it didn’t matter what his staff or customer had specifically requested. Chris should be demoted, we won’t ever be back. Petco needs to explain to Chris the basics in customer service & how easy it would have been to not restock the product after being asked not to. He is rude and has no idea what he’s doing. We did re-select all the product & paid w $100 bill, the last one of those Petco will ever see from us. Nice work Chris..!

Robin Sanders _{on ChamberofCommerce.com}

Jul 8th, 2023

I would NEVER go to this place again not only are the employees a bunch of idiots but took close to 20 minutes NOBODY asked if I need help. All employees walked around like am to walk up to them to seek help. They had turtles with no platform what so ever so the can get shell rot. A employee was bounced a tennis ball left it sitting on the floor for my 83 year old Mom can trip on it. I HOPE THIS PLACE GOES DOWN QUICK. BUnch of people with no knowledge of animals working there. If i could give no stars that is what it would be a big zero

Kelly J _{on ChamberofCommerce.com}

Jul 6th, 2023

An store associate Chicago, IL explained the plan to me before I signed up she stated that I can cancel the plan anytime. I didn't like the plan because I was told that you can add multiple pet's not knowing it's a plan per pet which she didn't explain that. Upon trying to cancel I reached out to customer service and in other word's she told me I am stuck in this plan for a year.

Lindsey Davis _{on ChamberofCommerce.com}

Feb 17th, 2024

They do not care about their customers at all. I spent over $800 at my local pet co buying fish supplies, and was treated terribly when I went in to purchase some fish.

The guy in the fish department is wrong about almost everything he says and he's horrible to deal with.

When we first walked in he was helping another family and I know he saw us there waiting because we practically got pushed out of the way while he was helping them. The. After he got their fish for them he just left the department and didn't come back. We had to go find him and ask for help.

When we finally got him to come help us I told him that I wanted to buy three fish, three fish that according to the petco freshwater compatibility chart should all be good tank mates. I told him which fish I wanted to buy, which was a gourami, a small catfish and a Molly. Fish guy says, "you can't put those fish together." I know he is wrong because I already had some fish of the same type living together and when I got home I double checked the care sheets that are found on the petco website and they were all listed is ideal tank mates for each other.

So I tell the guy that I already have a tank with those types of fish in living together, and he says what size tank? I tell him that one is 30 gallons but we have three tanks total. So without asking what size the other two tanks are...or what type of fish are in them...or if I have any plans of getting a bigger tank, he says well the catfish (which is only an inch long) will get pretty big so I can't sell you that one, and your tank sounds like it's at max capacity so I'm not going to sell you any fish.

We told him again that we had three tanks and he says to us, again without even asking about what size the other tanks are or what kind of fish are in them "I can't sell fish unless I know they are going to a safe home. We have to look out for their well-being and with the information that you have given me I can't sell you any fish." And he says it while he is standing right in front of the store aquariums that all have dead fish just sitting in them.

Then he tries to say that one of the gourami fish I want is territorial so even though they had 5 of the same fish in a tank that is much smaller than mine, if I were to put a third one in mine it would be a problem.

It didn't matter that I have spent over $800 at petco on plants for the aquarium, water treatments, filters, heaters, substrate aquarium decorations, fish food etc. It didn't matter that this month alone I spent over a hundred dollars on water treatment, which could easily be looked up on the computer because they take your phone number every time you check out, the fish guy decided that the fish would not be safe with me...what a slap in the face.

To add insult to injury when I went home and looked up their care sheet for the gourami, which was the fish that he said couldn't be in a tank with other fish of the same species, and the petco care sheet said that you could put up to three in a small ten gallon tank.

Don't shop at petco. They don't care about their customers. They don't care how much money you've spent with them trying to take the best care of your pets that you can, if fish guy doesn't like you he will declare you unfit to take care of fish, despite the fact that he has dead fish floating in every tank that they have.

When I got home I got on the petco website and talked to someone through the live chat, I was told that the manager would contact me sometime today..it's 938pm, she never called me.