Bank of America

Sam was great, made sure the process went quick and smooth. Rest of the staff was friendly as well.
Jun 5th, 2023

Front desk service attitude is very bad
May 11th, 2023

I walked into the lobby and up to a teller station to make a cash deposit. An armed armor truck courier walked in behind me and an employee met him and led him to an inner room. Cora walked up to her teller station, welcomed me with a smile, and asked how she could assist me. Several seconds later, my business completed I let Cora know I would give her a five-star review for her lively service.
Mar 24th, 2023

Even when given specific instructions (i.e., the ACCOUNT NUMBER) the stupid teller STILL managed to totally screw up a simple deposit transaction (put the money into the wrong account). Worse than worthless.
Oct 11th, 2022

I haven't had a single positive interaction here. This branch has been incessantly annoying for the last few years. They randomly call you "Just to chat" from their customer outreach center. When you tell them you're not interested in being upsold or anything, they still try to give you a long-winded sales pitch. I've made it clear that I don't want to receive these calls and yet I still get them multiple times a year. Pretty much every time I've gone inside for something I've had a long wait. We scheduled a currency exchange pickup with them. I showed up for what I thought would be a 10 or 15 minute max stop. They told me to take a seat while they pulled out the exchange. Then they were annoyed and rude when I dared to speak up around the 45 minute mark asking what the holdup was. They apparently couldn't open the vault due to staff scheduling conflicts and had to call a manager to handle it. Even though they knew at least one person would be there that day with something that needed I wasn't even there at start of business or anything when they should have found out about the issue and gotten it resolved, I was there in the afternoon. It still took about an hour altogether for them to open the vault. I'm honestly considering moving banks altogether now.
Sep 26th, 2022